Verified Company
Our Mother lived independently for 95 years until she required memory care. Mom LOVES ActivCare Laguna Hills. The exterior architecture and interior design are warm and welcoming. The staff is attentive, professional and communicative. Mom immediately developed friendships in residence. We are grateful and appreciative of the safe, secure and nurturing environment ActivCare Laguna Woods provides our Mom. Our highest possible recommendation ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Reply from ActivCare Living
Thank you, Caroline, for your praise and high recommendation of ActivCare Laguna Hills! We will share your kind words with our entire team. Your lovely mom is a sparkling addition to the community. We appreciate you entrusting her care to us.
In the long and painful process of searching for memory care for my dear sweet high functioning mother, ActivCare Bressi Ranch initially seemed like the right place. She passed their evaluation and was told she was a good fit. We completed the deposit and paperwork and believed she would be admitted.
The next day, without warning and with no explanation, they reversed their decision and declined her. My mother was accepted one day and denied the next, and ActivCare has never explained why. They have never identified a single need my mother had that they could not meet, even though she had already passed their own evaluation. This was not just a disappointing experience. Their sudden reversal affected my mother’s final years. It was devastating during an already overwhelming time. Families deserve clear communication when making difficult decisions under pressure, and we were left with none.
Your response still does not answer the core issue. My mother was evaluated, accepted, and told she was appropriate for your program, and then abruptly declined the next day with no explanation at all. Saying “sometimes we cannot accept everyone” is not an explanation. It avoids the question of why you reversed your decision overnight after telling us she was a good fit. Families cannot make informed choices when a facility will not clearly communicate the reasoning behind its own decisions.
Reply from ActivCare Living
Thank you for taking the time to share your experience. We’re truly sorry that this added stress during what was already a difficult time for your family. We understand how emotional the search for the right care can be. Our team carefully evaluates each potential resident to ensure we can safely and appropriately meet their needs, and at times, that means we cannot accept everyone. We regret the disappointment this caused and that we did not offer further guidance at the time. We sincerely wish you and your mother comfort and peace moving forward.
I have worked with ActivCare 4S Ranch for the past 7 years and highly recommend them for your loved one. The staff have been consistent and they care about their residents with engaging activities, great food, and support for families. The community feels cozy and like home.
Reply from ActivCare Living
2026.01.21
Thanks for your kind words, Ashley!
My mother was a resident at this facility for 4 years and every time I visited I watched the caregivers care for her and the other residents. It didn't matter when I showed up, what was happening, every caregiver without exception was kind, respectful and loving to the residents. I cannot say enough about this facility. I can truly say she was healthier and happier there than I could have made her at home.
Reply from ActivCare Living
Thank you so much for taking the time to share your kind words, Yvonne. We’re truly honored to have cared for your mother over the years and grateful you trusted us to be part of her journey. Our caregivers take great pride in creating a loving, respectful environment where each resident feels valued and cared for—your recognition means the world to them. Knowing that your mother was happy and thriving here is the greatest compliment we could receive.
A Heartfelt Review of Active Care Bressi Ranch
When my wife was first diagnosed with Alzheimer's, our family was utterly lost. We didn't fully understand the disease or know what the "right" next steps were. Everything felt overwhelming and scary. After doing a lot of due diligence on various senior care facilities, we chose Active Care Bressi Ranch, and from the very first conversation, they were a beacon of calm and compassion. The staff took the time to walk us through our options with patience and expertise, reassuring me and my entire family that it was going to be okay. They made us feel heard, supported, and confident that my wife would be in the best possible hands. It was that initial process alone that turned our panic into hope.
What truly sets Active Care Bressi Ranch apart is their incredible staff. You can see it in the little things. I'd often walk in and catch them braiding my wife's hair, chatting with her softly, or just sitting with her during quiet moments. It's clear they don't just do a job; they truly care about each resident as if they were family. And it shows in how seriously they take hiring. The team is professional, attentive, and always going above and beyond.
Overall, my experience at the facility was nothing short of exceptional. I always felt at peace knowing my wife was safe, engaged, and loved there. If you're navigating the challenges of Alzheimer's or senior care, I can't recommend Active Care Bressi Ranch enough. They didn't just provide care. They gave me back some peace of mind during one of the hardest times of my life. Thank you from the bottom of our hearts.
5/5 stars!
Reply from ActivCare Living
2025.12.05
Thank you, Larry, for your heartfelt review of ActivCare Bressi Ranch and for trusting us during such an important chapter of your family’s journey. Your words beautifully capture what our mission is all about—bringing comfort, understanding, and compassionate care to families navigating Alzheimer’s.
It means so much to know that our team’s kindness and dedication made a difference for your wife and for you. The moments you described—the gentle conversations, the small gestures of comfort—are exactly what we strive for every day, because every resident is part of our family here.
Your story reminds us why we do what we do, and it truly touches our hearts to know that you found both peace and hope with us. We will share your kind words with our team members.
On behalf of our entire team, thank you again for your trust, your support, and for allowing us to be part of your wife’s care and comfort.
It means so much to know that our team’s kindness and dedication made a difference for your wife and for you. The moments you described—the gentle conversations, the small gestures of comfort—are exactly what we strive for every day, because every resident is part of our family here.
Your story reminds us why we do what we do, and it truly touches our hearts to know that you found both peace and hope with us. We will share your kind words with our team members.
On behalf of our entire team, thank you again for your trust, your support, and for allowing us to be part of your wife’s care and comfort.
Our Loved One lived at ActivCare Mission Bay. Once settled in, I felt a weight had finally been lifted. I could see she was receiving consistent, compassionate care there. They treated her and all the residents with respect, and provided a warm and welcoming environment. They had good communication and were super supportive to the us, the family. The place is clean and attractive, and most importantly they have a team of staff that really cares. From the management, to the front desk, the nurses, med-techs, housekeepers, caregivers and the behind-the-scene workers…they are some of the most caring, patient and hard working people I have met. Thank you ActivCare.
Reply from ActivCare Living
2025.11.22
Thank you so much for sharing your experience, Caroline. Hearing that your loved one felt cared for and respected means the world to our team. Providing families with peace of mind and creating a comforting, supportive environment for every resident is at the heart of what we do. It’s truly rewarding to know our caregivers, nurses, and staff made a positive difference for your family. We’ll be sure to share your kind words with everyone at ActivCare Mission Bay—they will be touched by your appreciation.
Everyone was so caring and helpful. Jason, Espy, and Joan were especially helpful and supportive. Although my brother-in-law only stayed there 5 days when he passed, staff was very attentive to his care and needs. Thank you for the kindness, care, support, and love you showed my brother-in-law and me. I highly recommend ActivCare Bressi Ranch!
Reply from ActivCare Living
2025.10.27
Melissa, thank you for taking the time to share your experience and for your kind words about the team at ActivCare Bressi Ranch. We are deeply sorry for your loss and honored that you entrusted us with your brother-in-law’s care, even for a short time. Knowing that Jason, Espy, Joan, and our team were able to offer comfort and support during such a difficult time means so much to us. Your recommendation truly touches our hearts, and we’ll share your kind message with our staff. Wishing you and your family peace and comfort in the days ahead.
Update 10/20/2025: My cousin Bertha is a happy and thriving resident at ActivCare Laguna Hills because of the staff. I know this because of the multiple calls I receive in a day from Bertha and some of first words out of her mouth are " The people here are nice to me!" These words are so comforting to me since her parents left their special needs daughter in my care.
Recently Bertha's mother passed away and this was soon after she had visited Bertha at ActivCare. After the loss of her mother, there was so much love shown to Bertha by all the staff. Marlene M. the program specialist would frequently call and update me on how Bertha was feeling during this very difficult time.
Marlene has made my life so much easier in so many ways by letting me know what Bertha needs, updating me on the activities she participates in and those she does not and how she is feeling emotionally. She often goes in her room to make sure Bertha's closet and room are in order. I know Bertha is well cared for!
Bertha is a social butterfly and she enjoys talking with others. I have often dropped by, unannounced, and seen Marlene and Bertha laughing and talking. Marlene also engages lovingly with other residents as well. She is such a kind and caring human being. I feel as though she is a part of Bertha's family.
Thank you ActivCare for choosing such wonderful staff!!!
Sincerely,
Darlene D.
I would like to express my deepest appreciation for the incredible healthcare and love given to my cousin Bertha, who has a diagnosis of Down Syndrome
Recently, I bought Bertha’s mother, who is 95 and is in a wheelchair, to visit Bertha at ActivCare Laguna Hill. Her mother was so impressed and relieved when she saw that her daughter was living in a beautiful community, with competent and caring staff members. Bertha began telling her mother about the different activities and later we took her to see Bertha’s room. Bertha calls ActivCare her second home. Second, because the first home was where she live for 51 years but now both she and her mother live in residential communities.
Bertha loves her new home so much that on special occasions and holidays she prefers to be at ActivCare because of the activities rather than be with her family which was unusual. I told Chantal, the activity director, that Bertha loves your activities so much she has forgotten about her family.
Because Bertha has always been a helper and caretaker of others—instinctively; staff noticed this desire, so they gave her an ActivCare staff badge that names her as an assistant. All of this has won my Bertha’s heart and love and has also given her a PURPOSE!
I am so grateful to Debbie, program director, for leading such a great team and showing so much love to my Bertha. I thank GOD for the care staff, medtechs, nurses, front desk and Ruby in marketing for making this transition so easy these past two months. Everyone has proven to be a blessing from God to Bertha and her family.
With much appreciation ,
Darlene D.
Reply from ActivCare Living
2025.07.11
Wow! Thanks Darlene for such a wonderful review of ActivCare Laguna Hills Ranch. We are delighted to have your cousin as a resident of the community and provide her purpose as our "assistant." We will share your positive words with the entire team. We appreciate you taking the time to share your experience.
ActivCare has competent and friendly staff who know the residents individually and care for them with compassion. There are 3 meals and two snacks every day with individualized extras as needed. The grounds are beautiful and the resident's areas are clean, cheerful and designed thoughtfully. The staff were helpful to me and very kind. The facility is located in a lovely area of Carlsbad California and it is easy to take your loved one out on walks around the beautiful gardens and upscale businesses. The nursing staff are excellent and knowledgeable.
Reply from ActivCare Living
2025.09.05
Thank you so much for taking the time to share your thoughtful review. We are truly touched by your kind words about our team and community. It means the world to us to know that our staff’s compassion and dedication to individualized care has made a positive difference. We appreciate you sharing your experience.
Our neighbor recommend us to Activcare Bressi Ranch where he has a family member under their care. We are grateful that he did. With their professional and compassionate care my mother returned to here healthy, active and happy self . Moving her to a memory care facility was a hard decision to make but a easy one to know was right. With their loving care, new friends, and a regular schedule of activities she thrived. It allowed me to be just her son and not the person giving medicines, keeping her from wondering off and all the things that with dementia led her to question if I was her real son. And with a return to a regular Mother Son relationship I was able to take her to the beach for walks, out to eat and otherwise just enjoy each others company. That is a gift I’m deeply grateful for.
Not only are nurses and care staff wonderful, but also are the kitchen, maintenance and administrative staffs. Everyone interacted with her has if she were their own mother or grandmother.
Reply from ActivCare Living
2025.09.05
Thank you for sharing such a deeply touching reflection of your experience with us. We know that the decision to move a loved one into memory care is never easy, and it means so much to hear that you felt supported—and that your mom was able to return to her happy, active self in our memory care community. Knowing that our care allowed you to simply be her son again, sharing walks on the beach, meals, and joyful moments together, is exactly why we do what we do.
We are so grateful you entrusted us with your mother’s care. It is truly a privilege for our entire team to serve our residents with the same love and respect we would give our own family members. Your words affirm our mission and inspire us to continue providing the compassionate, personalized care every resident deserves.
Thank you for letting us be a part of your family’s journey and for your heartfelt gratitude!
We are so grateful you entrusted us with your mother’s care. It is truly a privilege for our entire team to serve our residents with the same love and respect we would give our own family members. Your words affirm our mission and inspire us to continue providing the compassionate, personalized care every resident deserves.
Thank you for letting us be a part of your family’s journey and for your heartfelt gratitude!
We were extremely happy with the 8+ years of care and love given to our mom as she navigated the changes of dementia. From the nursing and caregiving staff to the administrative team, each and every person works tirelessly to serve seniors in this very challenging time of life. One of the best aspects of ActivCare is their various levels of care built into their community structure based on individual stage of cognitive function. This is BRILLIANT! And allows for those with higher function to live more independently as long as their able. Was a huge deciding factor for our family, after touring numerous other communities in the area. THANK YOU to our (now) friends at ActivCare Bressi Ranch (you know who you are) for your commitment, kindness, and patience through the years with our mom!
Reply from ActivCare Living
2025.09.05
Thank you so much for sharing your heartfelt experience and for entrusting us with your mom’s care over these past 8+ years. It has truly been an honor to walk alongside your family through her journey with dementia. Our team is deeply committed to providing not only quality nursing and caregiving, but also compassion, patience, and dignity for every resident—and to know that this was felt by your family means everything to us.
We’re especially glad that the unique community structure at ActivCare, with its varying levels of support, provided the right balance of independence and safety for your mom. It is our goal to meet each resident where they are, supporting them as their needs change while continuing to celebrate their individuality.
Your words about our care team, and your recognition of their tireless dedication, truly lift and inspire us. Thank you for becoming part of our extended family here at ActivCare Bressi Ranch. We are grateful for your trust and it has been our privilege to care for your mom with love, respect, and friendship.
We’re especially glad that the unique community structure at ActivCare, with its varying levels of support, provided the right balance of independence and safety for your mom. It is our goal to meet each resident where they are, supporting them as their needs change while continuing to celebrate their individuality.
Your words about our care team, and your recognition of their tireless dedication, truly lift and inspire us. Thank you for becoming part of our extended family here at ActivCare Bressi Ranch. We are grateful for your trust and it has been our privilege to care for your mom with love, respect, and friendship.
I don't usually post reviews online but feel this is necessary. My husband has been at ActivCare Bressi Ranch for over a year. My husband has Parkinson's, Lewy-Body, and Alzheimers. Fortunately he is still high functioning, but declining. I have nothing but positive things to say about the entire staff. Everyone treats my husband with respect and caring, and they are concerned about me too. The receptionist greets everyone warmly and makes time to chat. The administrative staff is open to feedback and helps me make the best choices regarding my husband's care. Activities keep his mind going and his body in as best shape as it can be, even given the decline. The caregivers go out of their way to be cheerful and soothing. The nursing staff -- nurses as well as med techs -- take care of his hurts when he falls down and call me every time something comes up (even when they're busy). Maintenance and housekeeping staff are careful and prompt to keep things working in his room and keep his room clean. The food is nutritious and the menu is continually being tweaked to keep meals interesting and tasty. For my husband, ActivCare Bressi Ranch is the best place since I can't give him the kind of care and support he needs. My thanks to everyone at ActivCare Bressi Ranch.
Reply from ActivCare Living
2025.08.22
Thanks so much for sharing your experience, Dona. We appreciate your thoughtful review and the kind words about our team at ActivCare Bressi Ranch.
They care so much about their clients it is heart warming to see.
They are an extension of family.
XoXo
Reply from ActivCare Living
2025.08.21
Thanks for your review, Michael. We appreciate that you felt that residents are loved like family.
This place is terrible and so is the staff. David the director is a disrespectful person and has very unprofessional responses, attitude, and behavior. I was dealing with a concern I had with my loved one who is homed here and he was extremely dismissive because I had concerns of how my loved one was being cared for. My family member has DECLINED drastically, had dry, crusty, gunky eye boogers, was not cleaned, had a parched mouth, and was ignored after multiple calls for a quick bed bath, and some water to drink. I was told by one of the cleaners there that the nurses complain about the patients and that “they are such a bother and are so annoying and constantly call for nothing” and they apparently make these comments in Spanish so nobody understands. Well, understand this… Spanish is a universal language and I know what is said and what gossip is. Rude and disgusting behavior. Maybe they behave this way because they are low-paid workers… classless. I will not disclose who my family member is but there was no discipline or discussion regarding David the directors behavior regarding my concerns for my family member and how his staff handles these situations. Please TERMINATE him. There is no need for a director who has no heart or compassion for the elderly. Don’t be deceived, this facility looks clean, wealthy, and worthy of your money but I promise you the care is not present and your loved ones will be another needle in the hay sack- drowning for attention, care, and compassion. Waste of money, my attorneys will be in contact with corporate/ownership. This is not how you treat my family member who is PAYING for health care here. I recommend anyone looking at this review go anywhere else but here. Casa de las Campanas has a better healthcare center based off personal recommendations from friends and associates.
Reply from ActivCare Living
2025.08.20
We are very concerned to read your review and sincerely regret that you feel your loved one did not receive the compassionate care we strive to provide every resident. The well-being and dignity of those entrusted to us is our top priority, and the situation you describe does not reflect the standards and values that our community is built upon.
Because the details shared are serious, we would very much like to learn more so that we can investigate your concerns thoroughly. Out of respect for privacy, we are unable to address specific situations here, but we encourage you to contact our Executive Director directly at 760-603-9999, so we can understand what happened and take any appropriate corrective action.
We take all feedback to heart and are committed to ensuring that every resident and family member feels heard, respected, and supported.
Because the details shared are serious, we would very much like to learn more so that we can investigate your concerns thoroughly. Out of respect for privacy, we are unable to address specific situations here, but we encourage you to contact our Executive Director directly at 760-603-9999, so we can understand what happened and take any appropriate corrective action.
We take all feedback to heart and are committed to ensuring that every resident and family member feels heard, respected, and supported.
My mother in law was admitted to Active Care a year ago. The staff is incredible. They tend to all of her needs. They have plenty of activities to keep the residents occupied. The facility is beautiful. She loves their food. Rudy Mendez was so helpful with the move in process. She was a godsend. I can’t say enough good things about this facility.
My mom absolutely adores ActivCare! She moved to ActivCare from another facility in the area, and the care she is receiving now so outshines her other facility. She is kept active all day long, so many activities here, and SUCH wonderful staff. From Ruby in the office to Debbie on the floor to Megan at the desk and all the amazing nurses, med techs and aides and others that are too many to mention. Everyone is kind, and helpful, and so attentive to the residents. My mom doesn’t want to participate in all the activities, but she does like to sit on the sidelines and critique others LOL! Residents are never left in chairs in front of the TV just wasting away. They are all encouraged to interact with other residents and participate in all kinds of fun activities. The facility is super-clean, well run, and she loves the food! We are so glad she found ActivCare, we are so grateful that she’s thriving and in such good hands.
Reply from ActivCare Living
2025.07.25
Thanks, Debbie, for your stellar review! Your mom is such a delight and we are thrilled that she enjoys living at ActivCare Laguna Hills. Keeping residents engaged in fun activities is one of our tenets because it provides purpose each day. So glad that you made the change to ActivCare.
