Verified Company
I went into this Ace Hardware location in Greenwood to buy a couple paint supplies. It appeared to be a bunch of younger kids working there and they were all super helpful!
I never knew this location even existed till I looked it up and found it was close to work. I will definitely use this location again. Everyone was very friendly and approachable.
I found what I needed.
My wife saw a display of tools priced below normal. I put two sets of nut drivers sae/metric on the counter. The cashier told me that I had to sign up for something or I wouldn't get the sale price. My wife put them both back on the display.
Reply from Greenwood Ace LLC
2025.07.21
We're sorry to hear about the confusion at checkout. We'd be happy to explain our pricing and promotions further, please give us a call at 317-859-2404.
I went into this ACE on June 21st to purchase some Big Green Egg accessories. I would spend $500+ on 3 items. I was in the area of this location, otherwise I would have gone to a location closer to my home. I realized I forgot something else but both stores were closed, so I looked on their website. You can switch stores on the ACE website, so I selected what was the location closer to home for availability and price. I noticed the site suggested an item I had just purchased…$30 CHEAPER! I looked at the other two items, $30 and $10 CHEAPER! Both of these ACE Hardware locations are owned by the same person- Brent Benge. I asked the store to have the owner call me to discuss this issue. It’s very misleading to have one store pricing lower. Maybe it’s just a glitch? Nobody will call me back to answer my questions and I gave them a whole week before I returned the items. I reminded them that this is why people shop on Amazon and a big reason why I’ll never go back to them to support local. To add, both locations have been given the chance to explain and get me in touch with the owner. Terrible customer service!
It would be great since it's so close but, they don't have anything in stock because they're a small store. I wish they would take over that whole building and grow up to be a real hardware store. They're happy to order anything you want but why order through them when you can just order straight from Amazon?
We had an unusual key that we needed some duplicates of, since we only had one key (it was a key to a lock box, and if the one key in our possession had gotten lost, we would've been in a lot of trouble trying to get into that box!). At first I went to Lowes to see if they could cut it, but a gentleman there told me to try Ace Hardware on Worthsville Road, because he had successfully gotten a small mailbox key cut there.
I went to this Ace Hardware and spoke to Jennie and also a woman that I believe may have been her supervisor. They checked to see if their machine could cut it, and it indicated that it could. However, they had no blanks of that particular type of key. They said they would order some and I could come back in a week and get it cut.
When I came back almost two weeks later, no one remembered me or the key I needed to get cut. A tall older gentleman told me that those blanks had not been ordered and that they were not obtainable by the store. I thought that was odd, because I had been standing right there when Jennie put the order into the computer.
Jennie came up and remembered me (so at least I knew that I had not made it all up somehow!). Then Finn came to help - thankfully! Finn found the note that they'd left in the office with my name and phone number. He told me that if we could get hold of some blanks, he would cut the keys for me.
We ordered some of these blanks from Amazon and came back a few days later. Jennie was there but she didn't know how to enter the information to cut the keys (we had no SKU number) so she advised us to come back at noon, when Finn was coming in, because he would know how to bypass the SKU and cut the keys.
My husband returned to the store at 12 and Finn was there. He went absolutely above and beyond cutting those keys, which in the end he had to do MANUALLY. This could not have been easy, but we got our three keys and he did not charge us for cutting them, because we had provided the blanks.
This employee absolutely went above and beyond for us and I am SO appreciative of his help and his kind patience in dealing with us and getting those keys cut. I hope Finn's manager knows what an absolute GEM of an employee they have! And whether he intends to stay in retail hardware, or whatever he chooses to do in life, I know that Finn will 100% be a success because he is so intelligent, conscientious and meticulous in his work. And - ALL THREE OF THE KEYS HE CUT WORKED PERFECTLY! So that is a huge load off our minds, thanks to Finn.
Thank you, Finn!!!
