This is a broker company and does not own any responsibility of the poor vendor they engage for transport. My 6 months old SUV was damaged from inside and nothing was done. Drivers engaged through vendor AJA Transport Inc were extremely unprofessional and rude. From start to finish till the experience was horrible. Wont recommend. Period.
Thank you for utilizing our service and I am sorry to hear that it was not to your expectation. We only use reliable carriers. Similar to our collaboration with all carriers, we have been working with carrier AJA for an extended period of time without encountering any issues. The contract contains the specifics of our policy as well as the carriers' policy. Some Carriers usually do not inspect the car's interior during the shipping process. They only inspect the exterior at the time of pickup and delivery. The insurance coverage does not extend to any damage or malfunctions in the interior or mechanical components. The driver only needs to be inside the car to load and unload it.
A claim was filed by you with the carrier or their insurance, which was subsequently denied. While we cannot definitively determine whether the damage was preexisting or not, based on the evidence and our own interactions with you, as well as the carrier's track record, it appears that you may have had alternative motives from the outset. It seemed as though you were actively seeking something to complain about, starting with the price, then the driver's assessment of your vehicle's condition (as documented in the inspection sheet), language proficiency, professionalism, and concerns regarding the timely arrival of your vehicle. However, your car was delivered on the evening of February 4th, earlier than the estimated delivery window of February 4th to February 7th. Lastly, you claimed that the interior door trim was damaged since you were unable to find any exterior damage at the time of delivery, which you were concerned about at the time of pick up. For the record, the alleged damage is located on the top left part of the interior trim on the door, slightly below the window level, next to the lock. Upon reviewing the picture provided by you, it is difficult to ascertain how the driver could have caused such damage. Perhaps by sharing the picture, others may be able to provide further insight.
Rest assured, your vehicle was picked up and delivered as promised by the carrier, and an inspection was conducted at the time of pick up to ensure its condition. Unfortunately, we are not allowed to include photos or screenshots, but as the customer, you have the ability to do so. Therefore, we kindly ask you to upload a picture of the damage you are claiming.
Kindly provide an explanation regarding the unprofessional and rude behavior of the driver. Was it due to his meticulousness in marking all the minor surface scratches and chips on the inspection sheet as evidence?
Following your email to both the carrier and us, the carrier promptly responded in a professional manner by apologizing for any inconvenience caused and addressing any potential miscommunications. They also assured that their driver is highly experienced, proficient in English, and emphasized that there is no need for any concerns on your part. As indicated on the Bill of Lading (BOL) or the inspection sheet some carriers do not inspect the interior of the vehicle.