Verified Company
Phoned for a quote to have an end ribbon repaired that had come away from the 2 top slats on our roller door. But got some BS story telling me my door was basically written off!! REALLY? I did the same repair on a much smaller door last year, but this one is too big for me to do on my own, so I called to get a price from a “professional” company. Just had a price back from the company that supplied the door for a very reasonable price that also includes a door service! Can’t comment on this company’s new doors, but if it’s a repair you want, and it’s not their door… stay well clear, they will just want to flog you a new one!
Reply from A & A Garage Doors
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the advice provided.
To clarify, we did not attend site or carry out any chargeable work. Based on the photographs supplied, our technician advised that the issue was likely related to the door curtain and recommended contacting the original supplier, as the door was only four years old and could potentially still be covered under warranty. This advice was given purely to help avoid unnecessary cost.
We did not quote for a replacement door, nor did we attempt to sell one. Our intention was simply to offer honest guidance based on the information available at the time.
We understand that it’s frustrating when opinions differ, but we always aim to act in our customers’ best interests and to provide transparent, professional advice — even when that means recommending another company if it’s the most appropriate solution.
Our team of garage door engineers repair doors 365 days a year across the South West and have done for the last 20 years. We provide and 24/7 garage & shutter repair service across all Garage Door Manufactures and carry a huge amount to supplies in our engineer vehicles that cover the majority of issues garage doors can sometimes have.
We wish you all the best with the repair and are pleased to hear it has been resolved. However if the Garage Door Repairs remains an issue we are more than happy to talk further.
To clarify, we did not attend site or carry out any chargeable work. Based on the photographs supplied, our technician advised that the issue was likely related to the door curtain and recommended contacting the original supplier, as the door was only four years old and could potentially still be covered under warranty. This advice was given purely to help avoid unnecessary cost.
We did not quote for a replacement door, nor did we attempt to sell one. Our intention was simply to offer honest guidance based on the information available at the time.
We understand that it’s frustrating when opinions differ, but we always aim to act in our customers’ best interests and to provide transparent, professional advice — even when that means recommending another company if it’s the most appropriate solution.
Our team of garage door engineers repair doors 365 days a year across the South West and have done for the last 20 years. We provide and 24/7 garage & shutter repair service across all Garage Door Manufactures and carry a huge amount to supplies in our engineer vehicles that cover the majority of issues garage doors can sometimes have.
We wish you all the best with the repair and are pleased to hear it has been resolved. However if the Garage Door Repairs remains an issue we are more than happy to talk further.
