Toomey Legal

Toomey Legal Reviews

Good rating
4.0
41 reviews Verified
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Reviews (38)
Mel Doherty
Mel Doherty
2021.11.14
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Rachel Day
Rachel Day
2021.11.09
Critical
Professionalism
Quality
Responsiveness
Value
We had a really poor experience when moving house. On the rare occasion I managed to speak to Sue she was really quite rude, most of the time my calls and emails were ignored. They were extremely rude. I would have to ring several times to get any information. If they’d just called back the first time and kept me updated I wouldn’t of had to ring again.They also sent me documents I wasn’t meant to complete, it seemed like they hadn’t even read them. They also charged us more that we were quoted, when I questioned it there attitude was pay it or we won’t complete your sale. Avoid this firm.
Jon Legg
Jon Legg
2021.10.15
Positive
Professionalism
Quality
Responsiveness
Value
Brilliant service from start to finish Helen and Susan were friendly, professional and accommodating. I would heartily recommend thank you so much
Barry Williams
Barry Williams
2021.10.01
Positive
Professionalism
I've dealt with Helen and the team at Toomey Legal and they have been fantastic in my new house purchase. A very attentive and professional service throughout I would highly recommend...
Kris Mason
Kris Mason
2021.09.23
We have used Toomey for clients and the service is very good. Very friendly and quick! Great local company
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daniel bessent
daniel bessent
2021.06.21
Positive
Professionalism
A very efficient and friendly service. I purchased my first property and they were extremely helpful from the start!
Joanne Robson
Joanne Robson
2021.06.16
Positive
Professionalism
Thought I'd update my review now my completion has gone through, Sue is thorough and ensures she put the needs of her client first. Im happy in my new home, Kind Regards.
Reply from Toomey Legal 2021.05.28
We now have a date from the developer for the date that your new house will be completed...
Stephen Kelly
Stephen Kelly
2021.06.07
Rich Wilkey
Rich Wilkey
2021.05.28
Positive
Professionalism
Quality
Reply from Toomey Legal 2021.05.28
Thank you Rich. We look forward to dealing with you again!
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Susan Hofmann
Susan Hofmann
2021.05.23
Critical
Responsiveness
The communication from Toomey Legal is very poor. They promise a call back then don't call back. 99% of emails go ignored.
Reply from Toomey Legal 2021.05.28
I am sorry that you feel our communication was poor. I spoke with your partner on many occassions but when you were not in a position to proceed we would not call back repeatedly. We saw you in person the day you got your mortgage offer and gave you a full report on the matter. We completed 2 working days later as we had to draw down the mortgage. You were aware that you did not have a mortgage offer prior to that.
David Park
David Park
2021.05.03
Critical
Quality
Responsiveness
Value
Used this company on the sale of my house, they dragged their feet from the get go. When rang up to enquire how things were progressing, the person dealing with it was always out to lunch or out of office, they never returned calls. Then because of the constant heel dragging the redemption certificate ran out and which caused nearly another unnecessary 2 week delay.
Reply from Toomey Legal 2021.05.28
David I am sorry that you thought the period from 2nd March 2021 when you instructed us, to 15th April 2021 was too long. It is a very busy time for all conveyancers and I am sorry that we did not achieve this quicker.
Paul Snelling
Paul Snelling
2021.04.19
Critical
Professionalism
Quality
Responsiveness
Value
In my experience, the "service" provided by this outfit is absolutely appalling. In what is coming up to two years, they have FAILED to accomplish something that should have taken 6-8 weeks. The words "chocolate" and "teapot" spring to mind. Registered letters go un-answered, emails are ignored, telephone calls are met with a brush-off, requests for return of monies deposited with them are ignored. Consider: the reviews on this website are either 5 star or 1 star. There seems to be nothing in-between. There is apparently no evidence to support any question of the veracity of the 5 star reviews. I have one of the principals, Sue Shaw-Toomey, assurances on this point. Consider: how up-to-date are the reviews. The principals of this firm proclaim on their website that they are "Licensed Conveyancers". My experience leads me to seriously question just how exacting are the standards under which their qualifications are awarded. Do these standards infect the rest of this sector of the legal profession? In short AVOID at all costs.
Reply from Toomey Legal 2021.05.28
The only money that you have paid me is for an undertaking for a third party. You know that your comments suggesting that we have not returned your deposit monies are false and yet you continue to make them. You could have accepted the lease extension but chose not to accept the new terms, as is your right. However was never going to be completed in 6 to 8 weeks.
Paul Snelling
Paul Snelling
2021.03.28
Critical
Professionalism
Quality
Responsiveness
Value
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Conor McKernan
Conor McKernan
2021.01.18
I recently sold a commercial property and was very impressed with Sue and the team for the advice given.
Reply from Toomey Legal 2021.05.28
Thank you Conor:)
Duncan Fairbrother
Duncan Fairbrother
2020.11.18
Positive
Professionalism
Quality
Responsiveness
Value
We have just completed the lease on our commercial tenancy for a cafe in Newcastle and Sue and the team have been excellent. Amazing service, great to work with and they helped us negotiate a fantastic deal. Can't recommend Toomey Legal highly enough. Thanks again for all your work guys!
Nora Liu
Nora Liu
2020.10.20
Positive
Professionalism
Quality
Responsiveness
I recently used Toomey Legal for a property I bought at auction and can’t be more pleased with the service! Sue, Gillian and Kayleigh were very professional, efficient and responsive, and handled my case very swiftly. I was also impressed with their mobile app - it’s really nice to work with a firm that keeps up with the technology. It gives me as a foreign investor great peace of mind knowing that I have found a reliable law firm for my future purchases. Much appreciated!
Alice Robison
Alice Robison
2020.08.26
Positive
Professionalism
As a first time buyer going through the process just when lockdown started, I was incredibly worried about basically everything about the sale. I couldn't have asked for more with Toomey Legal and especially Helen, everything is sorted and they couldn't have been more happy to help (I had a LOT of questions!). Highly, highly recommend.
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Keith Brown
Keith Brown
2020.07.31
Mark Stevens (Markoodle)
Mark Stevens (Markoodle)
2020.07.22
R Singh
R Singh
2020.06.05
Critical
Professionalism
Quality
Responsiveness
Value
Communication could have been better, hard to get in touch with. Sometimes no reply in months. Felt like I was being avoided.