1st Scenic Ltd Reviews

zhan zhang 2026.03.02

     

I am sharing my experience here because I am honestly still in shock. David Shields from 1stscenic arrived at my house 30 minutes late for a quote, but instead of an apology, I was met with immediate anger. He was extremely rude because I hadn't pre-arranged a parking space for his brand-new BMW X5. He demanded that I pay for any parking ticket he might receive, and I agreed just to keep the peace. However, when he parked in front of my neighbor’s house, I kindly asked if he could move it to the front of my own house to avoid upsetting the neighbors. Without a single word, Mr. Shields simply got back in his car and drove away. I was left standing there, completely stunned, watching him disappear. I felt so dismissed and helpless on the street. It was a truly terrible and unpleasant experience.

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zhan zhang 2026.03.02

     

terriable experience from such rude person I am sharing my experience here because I am honestly still in shock. David Shields from 1stscenic arrived at my house 30 minutes late for a quote, but instead of an apology, I was met with immediate anger. He was extremely rude because I hadn't pre-arranged a parking space for his brand-new BMW X5. He demanded that I pay for any parking ticket he might receive, and I agreed just to keep the peace. However, when he parked in front of my neighbor’s house, I kindly asked if he could move it to the front of my own house to avoid upsetting the neighbors. Without a single word, Mr. Shields simply got back in his car and drove away. I was left standing there, completely stunned, watching him disappear. I felt so dismissed and helpless on the street. It was a truly terrible and unpleasant experience.
Date of experience: 02 March, 2026

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Maria Rutherford 2026.03.01

     

Front and rear windows fitted and Doors, excellent service great quality windows and doors. Very pleased with the professionalism and standard of work.Thank you Rob!

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Harriet Long 2026.02.06

     

We approached 1st Scenic as we were looking for a new composite door and weren't really sure where to start! David came out to talk to us about the different options, and we also visited them in their Orpington showroom so we could see the different colours, handle types and glass options. We never felt rushed, and David allowed us to take our time deciding. It's often how companies deal with any issues that arise that truly tell you their stance on customer service, and I can confidently say the issue that arose with our door was dealt with swiftly and with our customer satisfaction with the product at the forefront. I am very happy with the end result, and all our communication with 1st Scenic. I will be approaching them again in the next 6-12 months for a quote to replace our windows as well.

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Dan Dacey 2026.01.27

     

Rang to see if they did repairs as my DG door was leaking. Put through to Dan who told me what to do - sadly didn’t work. Dan been round today, spotted the issue immediately ( door was hung inside out) did couple of repairs and showed me others to do when it’s dry. If doesn’t work I’ll get them back to redo the whole thing. Brilliant service and very friendly staff from initial phone call to actually doing the work. Highly recommended.

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sarah blendell 2025.12.19

     

1st Scenic completed our door installation on Tuesday. It took us a while to decide on which door we wanted, as there were plenty of choices. So happy with the one we chose, it looks totally amazing! The whole team were very professional, friendly and informative. The team worked tirelessly throughout the morning of the installation. They were friendly, very respectful, hardworking and very professional and in what seemed like no time at all, we had our beautiful door! We cannot recommend 1st Scenic enough.

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Lewis Bowman 2025.12.18

     

I've used first scenic twice over the last few years as we've modernised our house. First for anthracite aluminum windows in 2022 and secondly to install a porch just recently. I've been impressed with their customer service and responsiveness and I'm happy with how they resolved any issues. The final product is excellent and I would recommend them to others.

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lily liu 2025.11.18

     

Popped in for some advice about water flooding into the office through a door. They offered sealing material free of charge and even offered to help seal the door for a small fee. Although I didn’t need them to do it, as I already have builders handling it, I still really appreciate how friendly, genuine, and helpful they were.

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Jamie Ansell 2025.10.05

     

We ordered a new door and a new pane of glass for a patio door and the whole process and cost has been brilliant. On the day of installation it was horrendous weather and the fitter Dave went above and beyond. Unfortunately due to the age of the old door frame he did not have enough material to finish the job. He went off and returned early evening to complete both jobs and did not leave until 8.00pm (on a Friday night). 1st CLASS would highly recommend.

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Alex Maass 2025.09.12

     

1st Scenic recently replaced a floor to ceiling bay window and a regular window along with a window panel swap. They provided great service with good communication. The installer on the day, Dan, was professional and efficient. He kept us updated on progress and explained any issues to us to make sure any deviations.

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Reply from 1st Scenic Ltd 2025.09.13

Thank you so much for sharing your experience with us! We're delighted to know that everything went smoothly with your window installation. We're committed to maintaining excellent service and communication throughout. Feel free to reach out if you ever need anything else!

Stuart Flin 2025.09.05

     

The ONLY problem I had with 1st scenic was with the initial contact - it took some time to get a response (I rather suspect that they were very busy, which wouldn’t surprise me given the quality of their work!!) From then on in everything was “spot on”. Good, timely communications. Appointments were attended on time and the installers were actually early on the day. We booked the installation date for our new front door well in advance and 1stScenic stuck to the date. Obviously they are in the hands of their suppliers, but we experienced no problems of any kind. The installers were friendly, speedy and professional. They left our place nice and clean and tidy (which wasn’t easy because, on the day of our install, it was pouring with rain, and the installation team just worked on through it). We were very happy with the quality of the product itself.

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Reply from 1st Scenic Ltd 2025.09.05

We truly appreciate you taking the time to leave such a detailed review! It’s fantastic to hear everything went smoothly with your front door installation. We're always here to ensure our service remains excellent. We look forward to welcoming you back anytime!

David Rushton 2025.07.30

     

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Reply from 1st Scenic Ltd 2025.07.30

Thank you so much for sharing your feedback! We're delighted to see that our service met your expectations. We're continually looking to make every experience a positive one, and can't wait for the chance to serve you again.

Kenneth Millings 2025.04.23

     

Best window installation company in the south of England!!

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Reply from 1st Scenic Ltd 2025.07.29

Thank you for your wonderful feedback! We're delighted that you think so highly of our services. 😊 It's our aim to provide the best for all our customers. We look forward to assisting you again in the future.

G R 2025.03.05

     

1st Scenic recently completed a porch infill for our 1930's house. This consisted of two windows and a set of French doors which we wanted for insulation and extra security. When we first discussed the infill we were given detailed advice and all our queries were answered. We are impressed with the quality of the infill, the attention to detail and their customer service is first rate. I thoroughly recommend 1st Scenic to anyone thinking of installing new windows and doors.

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Reply from 1st Scenic Ltd 2025.07.29

Thanks so much for your fantastic feedback! It's great to hear you were impressed with the porch infill and our customer service. We're always here to help and look forward to any future projects you have in mind! 😊

Ben Lockwood 2025.03.03

     

Just completed the second install of windows - I have to say the says staff and pre-installation process is excellent which paid dividends when I they did the installation which went so smoothly. The fitters are very good and I think it helps that they have their own fitters. Would definitely recommend

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Reply from 1st Scenic Ltd 2025.07.29

Thank you immensely for sharing such lovely feedback! It's wonderful to know that our team and fitters made your window installation a positive experience. We're grateful for your recommendation and are always here to assist with any future needs!

Susan Rountree 2025.02.17

     

1st Scenic completed our installation for new windows and back door last week. The whole process from order to installation was very smooth with excellent communication throughout. The whole team were very professional, friendly and informative. But I do have to mention the installation team. They worked tirelessly throughout the installation. They were friendly, very respectful, hardworking and very professional. I cannot recommend 1st Scenic enough.

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Reply from 1st Scenic Ltd 2025.07.29

We are truly thankful for your heartwarming feedback, Susan! It’s uplifting to hear our team delivered a seamless experience for your installation. Your kind words about their professionalism and hard work mean a lot to us. We're here whenever you need us, and appreciate your recommendation!

Vikki Aspland 2025.01.16

     

We've just had our front and back door replaced, cannot fault the service from when we first went into the showroom to installation, very professional service, staff very knowledgeable and products are a very high quality, highly recommend them

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Reply from 1st Scenic Ltd 2025.07.29

We sincerely appreciate your wonderful review! It's fantastic to know you had such a positive experience from start to finish with our team. Your kind words about our quality and professionalism are immensely valued. Thank you for recommending us, and we're here whenever you need any assistance!

Carole and Andy Fruin 2024.11.27

     

1st Scenic installed a Supalite tiled and fully insulated roof system to update our glass conservatory roof. The staff at the shop were informative and considerate to our needs. The installation team were fantastic - informing us of each stage and were polite, efficient and professional. The new roof is amazing. I would highly recommend 1st Scenic and would use them again.

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Reply from 1st Scenic Ltd 2025.07.29

We're so grateful for your amazing feedback! It's delightful to hear our team was helpful and kept you informed throughout the process. We're thrilled that you're enjoying your new roof and your recommendation means the world to us. Looking forward to being of service to you again!

FOUNDATION 47 2024.11.14

     

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Diane Perry 2024.10.12

     

Just had my lean to conservatory replaced and 1st Scenic has been fantastic. Sales staff explained every thing well, price very competitive, workman on time, polite and cleared up after themselves. The conservatory looks wonderful. I would recommend them

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Reply from 1st Scenic Ltd 2025.07.29

Thank you ever so much for your lovely feedback! We're glad you had a fantastic experience with our team and that your conservatory looks stunning. We're genuinely thankful for your recommendation. We can't wait to assist you again in the future!