Verified Company
Joshua and Javier arrived shortly after we put in the work order, they were very polite and efficient. 10/10 for sure!
Reply from 777 South State
2025.06.19
Hello Marcela, Thanks for taking the time to share your positive experience. We truly appreciate it! Have a great rest of your day!
Joshua and Javier went above and beyond what even the most prestigious luxury hotel maintenance professionals would provide. They were friendly and in great spirits the entire time they were sweating their butts off, helping us get back into our Airbnb after the lock failed and locked us out. If only all maintenance team members were as professional, outwardly, helpful, and positive I’d travel all the time!
Reply from 777 South State
2025.06.17
Hi Jasen,
We are thrilled to learn that you had a positive experience with us! Please don't hesitate to reach out if you need any assistance.
Sincerely,
777 South State
We are thrilled to learn that you had a positive experience with us! Please don't hesitate to reach out if you need any assistance.
Sincerely,
777 South State
don’t move here, it’s not worth it
Reply from 777 South State
2025.06.16
Hi Daniella,
We’re sorry to hear that your experience didn’t meet your expectations. We always strive to create a positive environment and would appreciate the opportunity to understand more about what led to your concerns.
If you're open to it, feel free to reach out to us directly—we’re always looking for ways to improve and would value your feedback.
Sincerely,
The 777 South State Team
We’re sorry to hear that your experience didn’t meet your expectations. We always strive to create a positive environment and would appreciate the opportunity to understand more about what led to your concerns.
If you're open to it, feel free to reach out to us directly—we’re always looking for ways to improve and would value your feedback.
Sincerely,
The 777 South State Team
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Reply from 777 South State
2025.06.10
Hi Cathy,
Thank you for submitting your rating. We would appreciate the opportunity to understand your feedback in greater detail. Please contact us at (773) 267-5600 at your convenience so we may address any concerns you may have. We take your feedback seriously and look forward to improving our customer service.
We hope you have a lovely rest of your day.
Thank you for submitting your rating. We would appreciate the opportunity to understand your feedback in greater detail. Please contact us at (773) 267-5600 at your convenience so we may address any concerns you may have. We take your feedback seriously and look forward to improving our customer service.
We hope you have a lovely rest of your day.
If I could rate it 0 I would. Do not move here avoid at all costs.
Reply from 777 South State
2025.05.05
Hi Zane,
Thank you for taking the time to write us a review. We are disappointed to learn we have not met your expectations. We'd like to take this opportunity to discuss further with you. Please reach out to your property manager directly to talk through any issues you're having. We value your feedback and will use it to improve our community.
Sincerely,
Your 777 South State Team
Thank you for taking the time to write us a review. We are disappointed to learn we have not met your expectations. We'd like to take this opportunity to discuss further with you. Please reach out to your property manager directly to talk through any issues you're having. We value your feedback and will use it to improve our community.
Sincerely,
Your 777 South State Team
Reply from 777 South State
2025.04.21
Hi Sefer,
We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We always strive to provide a positive and transparent experience for all of our residents and applicants, and we’d love the chance to learn more about what led to your rating. If you’re open to it, please reach out to us directly at [your contact info] so we can better understand your concerns and work toward a resolution.
Sincerely,
Your 777 South State Team
We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We always strive to provide a positive and transparent experience for all of our residents and applicants, and we’d love the chance to learn more about what led to your rating. If you’re open to it, please reach out to us directly at [your contact info] so we can better understand your concerns and work toward a resolution.
Sincerely,
Your 777 South State Team
I viewed a 1 and 2 bedroom unit. I asked if there were more than I could see and the leasing agent named Quinton said that's all they have available. Meanwhile on the website, there are at least 6 units available for my move in date. Also, he wasn't friendly and he seemed annoyed and wouldn't explain any of the tenant discount contracts and special pricing around the south loop area. It's at the front desk where concierge sits and he wouldn't discuss any of it. If he doesn't want to be a leasing agent, he needs to work somewhere else. Because of him - not showing available units, being mean and unwelcoming, I will not rent from this place. He literally couldn't or wouldn't answer any of my questions.
Reply from 777 South State
2025.04.21
Hi Ronda,
We're disappointed to hear about your concerns on your visit. We strive to provide the best customer service to everyone whether touring prospects or speaking with residents. We are truly sorry. If you are willing to give us another chance, we'd love the opportunity to give you a tour and sit down to answer all questions you may have. Please reach out and ask for our property manager directly. We appreciate your time and hope to speak soon.
Sincerely,
Your 777 South State Team
We're disappointed to hear about your concerns on your visit. We strive to provide the best customer service to everyone whether touring prospects or speaking with residents. We are truly sorry. If you are willing to give us another chance, we'd love the opportunity to give you a tour and sit down to answer all questions you may have. Please reach out and ask for our property manager directly. We appreciate your time and hope to speak soon.
Sincerely,
Your 777 South State Team
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I recently moved into the community, and I just want to say how grateful I am for the entire team here. The move-in process had a few small hiccups, which is why I’m leaving a rating that’s just shy of 5 stars, but the staff handled everything with kindness, patience, and professionalism.
Big shout-out to the maintenance team members Joshua, Javier, and Benjamin, plus concierge staff member De’Andre. They truly went above and beyond to make sure I felt welcome and taken care of.
Reply from 777 South State
2025.04.10
Hi Ora,
Thank you so much for your kind words. This means the world to us! We're so glad you had a good experience and we're excited for the year ahead. We are lucky to have you as a member of our community!
Sincerely,
Your 777 South State Team
Thank you so much for your kind words. This means the world to us! We're so glad you had a good experience and we're excited for the year ahead. We are lucky to have you as a member of our community!
Sincerely,
Your 777 South State Team
This place literally, always smelled like trash.
My apartment smells like trash and they’ve tried everything to fix it and the lobby always smells like trash. My friends who try to come visit complain about it. It’s bad.
Reply from 777 South State
2025.02.28
Hi Grace,
Thank you for taking the time to write us a review. We are sorry to learn about your experience. We are disappointed to learn that we have not met the high standards we set for ourselves. We will look into this issue and work on a resolution. If you have any concerns, we would appreciate it if you contacted the property manager directly so we can resolve any issues promptly.
Sincerely,
Your 777 South State Team
Thank you for taking the time to write us a review. We are sorry to learn about your experience. We are disappointed to learn that we have not met the high standards we set for ourselves. We will look into this issue and work on a resolution. If you have any concerns, we would appreciate it if you contacted the property manager directly so we can resolve any issues promptly.
Sincerely,
Your 777 South State Team
I currently live at 777 and it is a decent place minus pest control was out of control in the building and the customer service was horrible until about two months ago when new management came in and has made a significant change in the building. Candice the new management had been nothing but welcoming and caring and was honestly the best property manager i had ever experienced. Not just with me but other residents too. She was very personable and got to know you. But honestly don’t live here unless it’s the last option. the higher ups (group fox) don’t care because it’s majority college students and they prey on their naiveness.
Reply from 777 South State
2025.02.13
Hi Elias,
Thank you for taking the time to write us a review. We are sorry to learn about your experience. This is not a reflection of the high standards we set for ourselves and are disappointed to hear about this. We do perform regularly scheduled pest control checks to prevent any issues. We appreciate your honesty and are delighted to hear that you've had great experiences with Candice. We are always working to improve our resident's experiences and, rest assured, every property is a top priority. Please don't hesitate to reach out if there's anything additional we can assist you with. We're here and happy to help!
Sincerely,
Your Group Fox and 777 South State Team
Thank you for taking the time to write us a review. We are sorry to learn about your experience. This is not a reflection of the high standards we set for ourselves and are disappointed to hear about this. We do perform regularly scheduled pest control checks to prevent any issues. We appreciate your honesty and are delighted to hear that you've had great experiences with Candice. We are always working to improve our resident's experiences and, rest assured, every property is a top priority. Please don't hesitate to reach out if there's anything additional we can assist you with. We're here and happy to help!
Sincerely,
Your Group Fox and 777 South State Team
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Current resident, 777 State is an exceptional place to call home. The hospitality provided by the staff is outstanding. Our front desk concierge, Mia (I hope I spelled that correctly!), brings such positive energy and has a truly wonderful personality. Additionally, our property manager, Candice, offers top-notch customer service—definitely a 5 out of 5! She is always ready to answer any questions I have, and she does so with a warm smile. She's genuinely the best!
Reply from 777 South State
2025.02.10
Hello Lonnie,
Thank you for sharing your recent experience with us! We're thrilled to hear you've had a great experience with our team. We're lucky to have you as a resident! Please don't hesitate to reach out if you need anything. We're here and happy to help!
Sincerely,
Your 777 South State Team
Thank you for sharing your recent experience with us! We're thrilled to hear you've had a great experience with our team. We're lucky to have you as a resident! Please don't hesitate to reach out if you need anything. We're here and happy to help!
Sincerely,
Your 777 South State Team
I strongly advise against renting from Group Fox and their managed properties. The apartments are poorly maintained, with issues like cockroaches, bedbugs, and unclean living conditions. Unfortunately, the company, Group Fox, is just as bad as the quality of there apartments. Don’t just take my word for it—check out reviews for other buildings they manage, like 777, Axis, Presidential Apartments, Barrington Lakes, Van Der Rohe, and more. You’ll quickly see a pattern of dissatisfied tenants and neglected properties. The online photos of these apartments look pristine, but once you step inside, it’s a completely different story. It's like two entirely different worlds, and you'll need more than just a cleaning solution—maybe a hazmat suit to survive it.
One of the most shocking aspects is how little time Group Fox dedicates to preparing apartments between tenants. They spend just 24 hours after the previous tenant moves out, which is absolutely ridiculous. Think about it, 24 hours is how much they dedicate to making sure you will be happy with your home for the next year your in it. This is not only unrealistic but leaves tenants walking into units with unresolved problems and poor conditions. Good luck trying to get any meaningful action on these issues. If you raise concerns to the lady in charge of the entire leasing department, you’ll be met with resistance, and even trying to break a lease due to the neglect is a battle, not with the onsite team, but with the head of the leasing department.
She is unprofessional and rude, and hires people just as bad as her. Like this one woman who showed us at 777 and made it very clear that she does not care about your apartment search. She refused to show us the amenities and seemed annoyed by the whole process. After being forced to wait for her to start the tour for nearly an hour, we were left with only a brief, unhelpful walkthrough. When we tried to ask follow-up questions, she acted as if we were interrogating her and just repeated, “I already told you this” or “We already went over this.” This type of behavior made my friend and I decide not to lease at all, and when we saw her again at another Group Fox-managed property (Axis), we walked right out the door.
While some on-site staff at these properties are friendly and professional, it’s clear that the overall culture of Group Fox, driven by upper management, is dysfunctional. They frequently offer specials on their apartments because they struggle to find tenants willing to live in these conditions. It’s evident that they prioritize filling units over providing quality living spaces or decent customer service. The building and leasing team know the properties are poorly managed, but are likely too afraid to speak out due to the toxic culture fostered by corporate. If this company really cared about their reputation, they would start hiring professionals who actually can bring change to a failing company like this one. It seems like not only are the corporate/upper management team uneducated with most property management industry standards, they lack the ability to grasp and catch up with what most other companies do nowadays. This is probably why most of the staff that they hire are new to this industry and don't know any better. I can't even imagine what they must feel when they move on from group fox and find a company that actually values there opinions. Corporate is way to stuck on old ways and clearly do not care to change there approach on matters that could actual do them some good. They should be looking to hire people that do have a more "professional" experience in this industry, if they wish to make any achievements with the company.
Don’t let website photos and prices fool you, it's cheap for a reason and the company is to cheap to put more money into there product. Look elsewhere if you want to avoid the stress, frustration, and disappointment that comes with renting from them. I would name these people, but then this post would be deleted, and people need to know what they will get themselves into.
Reply from 777 South State
2025.02.26
Andrew,
While we regret to hear about your experience, it is interesting to learn about your opinions about our company and upper management as a whole after your one tour at 777 South State. Since you bring it up, we'd be happy to shed more light on your claims about our procedures and workplace culture.
The photos you posted are from a unit that was not being shown. We are unsure of how you entered this unit, but this is how a previous tenant left it, and it was on our list to turn. Our turn crews are dedicated to turning units, which is why we are able to offer them to new tenants quickly. We clean, paint, replace lightbulbs, and fix up anything that may be broken. If the unit needs more maintenance, we communicate this and put in the work necessary to get it move-in ready.
As for pest control, we do control checks on a regular basis to prevent any issues. This is done at every property. It is common knowledge that people take to the internet to express their negative opinions, which is why we take feedback like this seriously. However, we know there are many happy residents that do not think to post a review which is important to keep in mind when looking at reviews. What is important is to think about your personal needs and experience our buildings for yourself. Pictures truly don't do our units, views, and amenities justice. ✨
In terms of Group Fox management, we hire trained professionals who work diligently to keep up with industry trends and standards across the board. Our team is made up of a group of industry professionals, but we welcome outside well-rounded perspectives to help strengthen our team. In the last six months, we have implemented new leasing software, made improvements to several buildings, and are in the process of creating new assets to serve both prospects and current tenants. We have a lot of projects on the horizon and are constantly making improvements across the board.
If you are dissatisfied with your experience, please reach out to our team directly so we can address these issues with specific instances. This provides more context and allows us to help you better.
Sincerely,
Group Fox and 777 Management
While we regret to hear about your experience, it is interesting to learn about your opinions about our company and upper management as a whole after your one tour at 777 South State. Since you bring it up, we'd be happy to shed more light on your claims about our procedures and workplace culture.
The photos you posted are from a unit that was not being shown. We are unsure of how you entered this unit, but this is how a previous tenant left it, and it was on our list to turn. Our turn crews are dedicated to turning units, which is why we are able to offer them to new tenants quickly. We clean, paint, replace lightbulbs, and fix up anything that may be broken. If the unit needs more maintenance, we communicate this and put in the work necessary to get it move-in ready.
As for pest control, we do control checks on a regular basis to prevent any issues. This is done at every property. It is common knowledge that people take to the internet to express their negative opinions, which is why we take feedback like this seriously. However, we know there are many happy residents that do not think to post a review which is important to keep in mind when looking at reviews. What is important is to think about your personal needs and experience our buildings for yourself. Pictures truly don't do our units, views, and amenities justice. ✨
In terms of Group Fox management, we hire trained professionals who work diligently to keep up with industry trends and standards across the board. Our team is made up of a group of industry professionals, but we welcome outside well-rounded perspectives to help strengthen our team. In the last six months, we have implemented new leasing software, made improvements to several buildings, and are in the process of creating new assets to serve both prospects and current tenants. We have a lot of projects on the horizon and are constantly making improvements across the board.
If you are dissatisfied with your experience, please reach out to our team directly so we can address these issues with specific instances. This provides more context and allows us to help you better.
Sincerely,
Group Fox and 777 Management
RUN! DO NOT LIVE HERE
Living here has been a nightmare. The walls are so paper-thin you can hear entire conversations from your neighbors. Forget about privacy—it doesn’t exist here. To make things worse, you can request to throw a party, blast music, and be as loud as you want, and nobody will do anything about it. It’s like management encourages chaos.
Speaking of management, they’re unhelpful at best. Maintenance takes forever to address even the simplest requests, and it’s clear they don’t prioritize tenants or their comfort.
Good luck sleeping peacefully here—it’s impossible. We’re all paying the same rent, but living here feels like being stuck in a noisy college dorm. Do yourself a favor and RUN—this place is not worth it.
Reply from 777 South State
2025.01.28
Hi Candni,
Thank you for your feedback, and we’re really sorry to learn about your experience. We take noise and maintenance concerns very seriously and are actively working to improve both. Please feel free to reach out to us directly so we can address any outstanding issues and improve your experience.
We appreciate you sharing your thoughts and hope to make things right!
Sincerely,
Your 777 South State Team
Thank you for your feedback, and we’re really sorry to learn about your experience. We take noise and maintenance concerns very seriously and are actively working to improve both. Please feel free to reach out to us directly so we can address any outstanding issues and improve your experience.
We appreciate you sharing your thoughts and hope to make things right!
Sincerely,
Your 777 South State Team
The internet cable in the room was broken. The Xfinity technician said he was shocked that 2/3 of the cables in the room were unusable due to aging. In the end, I paid for it myself, but the apartment never returned the $100 fee that they should have paid. This is a facility problem of the apartment, and has nothing to do with the residents. It has been almost half a year since this happened. I sent many emails to the apartment, but they always gave me perfunctory answers. I went to the office to find them many times but it was useless.
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First off I want to say that the customer service in the leasing office is TERRIBLE .
The woman by the name of ESSENCE in the leasing office was rude ,disrespectful and basically made me and my family feel uncomfortable. Upon meeting with the viewing she had a nasty attitude. Did not want to answer any of my questions and rushed me through the building as if it was a race to hurry and get done. She did know any information about making the move easier as far as upcoming promotions, property amenities or if other units were available. She made me not want to sign my lease due to overall poor customer service skills or just hate her job. Essence is here name and she is the worst
Reply from 777 South State
2024.12.12
Hi Freddie,
Thank you for sharing your feedback, and I’m very sorry to hear about your experience with our leasing office. We strive to provide excellent service and it’s clear we fell short in your case. Please know this is not the standard of service we aim to provide, and I sincerely apologize for the discomfort you and your family felt.
I will be addressing your concerns directly with our team to ensure this doesn’t happen again. In the meantime, if you’re still interested in learning more about the community, availability, or any current promotions, I’d be happy to personally assist you or arrange for another team member to give you the attention and information you deserve.
Your feedback is invaluable to us as we continue to improve. If you have any further questions or would like to discuss your experience further, please don't hesitate to reach out.
Again, I apologize for any frustration this may have caused, and I hope we can regain your trust.
Sincerely,
Yourr 777 South State Team
Thank you for sharing your feedback, and I’m very sorry to hear about your experience with our leasing office. We strive to provide excellent service and it’s clear we fell short in your case. Please know this is not the standard of service we aim to provide, and I sincerely apologize for the discomfort you and your family felt.
I will be addressing your concerns directly with our team to ensure this doesn’t happen again. In the meantime, if you’re still interested in learning more about the community, availability, or any current promotions, I’d be happy to personally assist you or arrange for another team member to give you the attention and information you deserve.
Your feedback is invaluable to us as we continue to improve. If you have any further questions or would like to discuss your experience further, please don't hesitate to reach out.
Again, I apologize for any frustration this may have caused, and I hope we can regain your trust.
Sincerely,
Yourr 777 South State Team
Apartment Hunting Review:
This was the wildest rollercoaster of an application process. They claimed my ESA letters were not “current and valid”. I got them in 2020, explaining my condition has not changed even giving them my VA disability and Medical Retirement paperwork to confirm. When I asked them, if I start to see a doctor in Chicago, as my original psychologist was in North Carolina, would they refund me the pet fees since they won’t accept my letters, and they never answered. I asked them twice. I saw the apartment via FaceTime then asked to see it in person after reading the reviews. This was all within 48 hours but the look and lease credit wasn’t applied. Nova Credit does not allow you to connect to Navy Federal, so if you’re a Veteran, good luck trying to stay here if you use Navy Federal. I’m going to ask FHA and HUD about it and update up with a solution if there is one because they denied me. I could only give access to my Chase account and I was combining my incomes. It basically forces you to give access to your bank account because I uploaded my statements as a file and it continued to email me saying I must complete the process, so I’m not sure if there’s a glitch, it’s a bad system to use, or overall discriminatory. Making three times the rent they asked for a guarantor and asked me to pay $75 for it. Over $400 out the gate for an apartment that’s clearly not sure about me, is barely answering my questions, and adding a new application barrier “every 5 minutes?” No thanks! I said I don’t believe I should have to pay for that and they denied me a few minutes later. Waiting on my refund now. Some people said they never got it back in their reviews so I’ll update when/if I do.
Reply from 777 South State
2024.10.24
Hello,
Thank you for sharing your experience with us. We understand your frustration during this process, especially when it may feel overwhelming. Your feedback is valuable, and we’re committed to improving our communication and processes. We appreciate your patience and hope to resolve your concerns swiftly. Please don't hesitate to reach out if you have any questions. Thank you again for considering us.
Sincerely,
Your 777 South State Team
Thank you for sharing your experience with us. We understand your frustration during this process, especially when it may feel overwhelming. Your feedback is valuable, and we’re committed to improving our communication and processes. We appreciate your patience and hope to resolve your concerns swiftly. Please don't hesitate to reach out if you have any questions. Thank you again for considering us.
Sincerely,
Your 777 South State Team
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