Do NOT use Kiwi.com – they leave you stranded with no help. Do NOT use Kiwi.com – they leave you stranded with no help. I booked my Wizz Air flight from London Gatwick to Istanbul (12 Sept 2025) through Kiwi.com. The original departure was 21:50, but at 16:00 Kiwi.com told me it was delayed to 00:40. Based on that, I arrived at the airport at 22:40 — a full 2 hours before the “new” time. When I got there, I discovered security and immigration had already closed at 21:30, so I was denied access. The flight eventually left at 01:05, but I was stranded outside with at least five other passengers. Kiwi.com never once warned me about the security closure, and all their messages just said “your flight is delayed” and “check-in times remain the same” — despite me already checking in online. What makes this worse is that passengers who booked directly with Wizz Air got proper communication, updates, and even vouchers or refreshments. I got nothing. No warning, no support, no voucher, not even the ability to speak to the airline. Kiwi.com books using their own email and phone number, so the airline refused to talk to me as the actual passenger. When I asked Kiwi.com for those details so I could claim compensation, they refused and just told me my flight was “non-refundable.” This completely ignores EU/UK law, which clearly entitles passengers to compensation for overnight delays of more than 3 hours. Kiwi.com blocks customers from their rights, cuts you off from the airline, and disappears when things go wrong. Please don’t download this app or book with Kiwi.com. If you book directly with the airline, you’ll at least get information, help, and some protection. With Kiwi.com, you get nothing.

Ngày trải nghiệm: 12 September, 2025