Horrible Experience with Southwest Recovery Services
My recent experience with Southwest Recovery Services has been nothing short of appalling. I tried multiple times to get in touch with them through their regular customer service channels, but my calls were never redirected to the right person. It was only when I called the sales team that someone finally picked up the phone—this alone is a glaring red flag about their priorities.
The issue at hand was an email I received from Southwest Recovery Services claiming that I owed money to ZenBusiness, a company I used to incorporate an entity in the U.S. During my call with them, I provided all necessary verification and informed them that ZenBusiness had already clarified that this debt should be canceled and disputed. However, instead of taking this information seriously, the representative I spoke to completely dismissed my concerns.
He outright told me that their job is to collect money, not to dispute anything. When I insisted that ZenBusiness had already canceled the debt and requested that they verify this information with ZenBusiness, he flatly refused. He then had the audacity to simply mark the issue as “disputed” and hung up the phone on me. The entire experience was mind-bogglingly unprofessional.
This kind of treatment is absolutely unacceptable. If you value decent customer service and don’t want to be treated with disdain, I strongly advise steering clear of Southwest Recovery Services. The worst customer service I have ever encountered.
