Money held as “credit” for over a year — then asked to remove my review to access my own funds Money held as “credit” for over a year — then asked to remove my review to access my own funds I paid for a deal that did not go through. Since then, the company has kept my money as “credit” instead of refunding it. It has been over a year and I have repeatedly asked for a refund and a clear resolution, but I have not received a proper answer despite multiple messages and attempts to resolve this. Now please look at the screenshot I’m attaching and ask yourself: what is this? A person contacting me says they work for Salvex and writes (paraphrased, shown in the screenshot) that if I remove my negative feedback, they will “offer” me the opportunity to use my available credit. In other words: I’m being asked to remove my honest review so I can use the same money they have been holding and not refunding. That is a huge red flag. To show I’m trying to be reasonable, I even offered a compromise: I told them they can keep around $2,000.00 and refund the rest. Even then, I was ignored and no clear response was provided. At this point, I no longer feel confident at all because of the way this has been handled. I have kept documentation of the communication. Salvex: Why are you not responding with a clear written solution? I’ve seen you reply publicly to other reviews saying you’re “investigating.” If any part of what I’m saying is incorrect, please respond publicly and clarify—otherwise, please do the right thing: refund my money.
Data dell'esperienza: 01 January, 2025