No service when it really matters
The true value of a service shows when problems arise… and with Kiwi, there is none.
I bought two tickets for my children traveling alone. At check-in: the airline didn’t recognize the booking or the e-tickets.
Three hours before the flight, I contacted support… and that’s when the nightmare began: canned replies, being bounced between Kiwi, CitizenPlane, and the airline, no solution, right up to the check-in closure.
Children stranded, no consideration for the human urgency, and the same cold response: “We’re waiting”.
A service that disappears the moment a real problem happens.
