Questionable billing and poor customer service Went in for an eye lift consultation. Dr. ordered a bunch of EXPENSIVE tests (hadn't hit my annual deductible at this point, so I paid over $700 out of pocket for those tests). The testing centers delivered my results to me directly, so I knew they were all negative for Graves Disease. Dr had a follow up appointment scheduled for me, I drove round trip 2 hours, he walked into the exam room for all of 30 seconds, told me my tests were negative (already knew that). I asked if we could discuss the eye lift and he said, "No, come back in a year." I then get a bill for $86.70 for an office visit for what SHOULD HAVE BEEN A PHONE CALL! I refused to pay it. I received NO treatment that day. NONE. I called and emailed them repeatedly requesting that they write it off. Last month, got a call from them reminding me of my balance before they send it to collections. The Office Manager was supposed to have discussed it with the Dr. and call me back one way or another, before sending to collections. No call. Guess what? Got a Collections notice. I called them again today, left a message, requesting a return phone call and nothing. So my advice to you would be to seek another Ophthalmology provider. If that isn't possible, before agreeing to come in for an appointment, make sure a phone call wouldn't suffice. I wouldn't trust this place with my health, when clearly, their billing ethics are lacking.
Data experienței: 16 July, 2023