License keys no good
Had to reinstall Offive 2024 after I had to reinstall Windows 11. Office 2024 license key purchased from these people no longer worked. They ended up sending me three more keys. After spending hours with Microsoft support on my PC with me they told me that all of the keys Vevo gave me had no more activations left on them. So I'm out the money and even though in control panel it says I have Office 2024 installed each application shows Office 2021 the previous version I had installed. Microsoft confirmed to me that I only have 2021.
Datum ervaring: 03 August, 2026
Datum ervaring: 03 August, 2026
Antwoord van Vevo Digital
2026.08.08
Hi Marc,
If Office is still showing as Office 2021, entering a new licence key alone will not change the installed version. This usually means Office 2021 was not fully removed before Office 2024 was installed, which can cause the two versions to conflict.
We cover this exact scenario in our FAQ here:
https://www.vevodigital.com/faq/office-2024-shows-as-older-version/
Regarding the licence key, your purchase was made over one year ago and the licence was for one PC, which was activated at the time of purchase. Reinstalling Windows removes the local licence files, so a new key would be required for activation after that.
Although the original licence had already been used, we also provided two additional working keys as a goodwill gesture.
Vevo Digital
If Office is still showing as Office 2021, entering a new licence key alone will not change the installed version. This usually means Office 2021 was not fully removed before Office 2024 was installed, which can cause the two versions to conflict.
We cover this exact scenario in our FAQ here:
https://www.vevodigital.com/faq/office-2024-shows-as-older-version/
Regarding the licence key, your purchase was made over one year ago and the licence was for one PC, which was activated at the time of purchase. Reinstalling Windows removes the local licence files, so a new key would be required for activation after that.
Although the original licence had already been used, we also provided two additional working keys as a goodwill gesture.
Vevo Digital