Defective product and unprofessional service
I purchased 2 articles from Litfad and it arrived in a damaged, unusable condition. The product is twisted and features sharp, hazardous edges, which makes it extremely dangerous to have in a home, particularly around children.
I reached out to customer support immediately to request a refund. Instead of providing a solution, the company has consistently ignored the severity of the issue, repeatedly offering me "gifts" (like lamps or speakers) or very small partial refunds—starting at 5%, then 10%, and stalling at 15%. They have refused to acknowledge that the product is defective and have told me that return shipping costs would be my responsibility, which is prohibitively expensive.
Despite my persistent follow-ups and refusal of their inadequate offers, I have received no fair resolution and no refund. I am writing this to warn other potential customers: be very cautious when ordering from this site, as their customer service makes it nearly impossible to resolve quality issues.
Дата на преживяване: 17 August, 2026
Дата на преживяване: 17 August, 2026