A REALLY BAD EXPERIENCE!
Unfortunately a very bad experience.
I placed an order for an iPhone cover in taupe saffiano leather, shown in the first image. What I got was a completely different color (second image.) I wanted to exchange it and we settled on an olive green color (third photo), instead I got a brown cover (fourth photo). Meanwhile the first cover started breaking apart. I have been promised a refund, and now he's acting very rude or I don't hear from him at all. This has been going on now for over 2 months. A REALLY BAD EXPERIENCE!
Datum der Erfahrung: 06 November, 2026
Datum der Erfahrung: 06 November, 2026
Antwort von Nicola Meyer - The Leather Master
2026.11.07
I’m sorry you feel this way, but I believe it is important to clarify a few things.
The first cover was replaced after you expressed dissatisfaction with the color. The second color was selected by you from a photograph you provided, and I sent you the cover in that exact color. Unfortunately, even that was not satisfactory.
Throughout our many email exchanges, there was honestly a point where I could no longer understand exactly what the problem was, or even establish whether the damage reported was due to a manufacturing issue.
In over 30 years of working with leather, I have always been willing to take responsibility and find solutions when something goes wrong. However, resolving a problem also requires clear communication and cooperation from both sides.
I regret that we were unable to reach a satisfactory outcome, but I do not think it is fair to describe my attitude or my service in the way you have.
The first cover was replaced after you expressed dissatisfaction with the color. The second color was selected by you from a photograph you provided, and I sent you the cover in that exact color. Unfortunately, even that was not satisfactory.
Throughout our many email exchanges, there was honestly a point where I could no longer understand exactly what the problem was, or even establish whether the damage reported was due to a manufacturing issue.
In over 30 years of working with leather, I have always been willing to take responsibility and find solutions when something goes wrong. However, resolving a problem also requires clear communication and cooperation from both sides.
I regret that we were unable to reach a satisfactory outcome, but I do not think it is fair to describe my attitude or my service in the way you have.