Absolutely appalling customer service — borderline scam behaviour Absolutely appalling customer service — borderline scam behaviour I returned items to boohooMAN back in November and was explicitly told I would receive my refund as a gift certificate via email. Months later, I have received nothing. I’ve contacted “customer service” multiple times, and every interaction is the same pointless loop: I’m told to check my junk folder, I explain (again) that it’s not there, and then I’m either ignored completely or sent the same copy-and-paste response. No escalation. No resolution. No accountability. At this point, I’m genuinely convinced boohooMAN does not have a real customer service team and that customers are just being fobbed off by an AI chatbot programmed to stall until people give up. There is zero ownership of the issue and zero effort to actually fix it. Holding onto customers’ money for months with no refund and no meaningful communication is unacceptable. I will not be ordering from boohooMAN again and would strongly warn others to think twice before returning anything — you may never see your refund.
Datum der Erfahrung: 22 January, 2026