A masterclass in how to scam your customers and get away with it I missed my flight because eDreams showed me the wrong departure time. In their app. In their confirmation. In a message they sent me directly. All said 16:00/16:10. Already in the car on a several hours journey to the airport only to notice the boarding pass said 14:00. Already too late. The moment I realised I tried to contact them to fix it. And this is where it gets truly outrageous. No email address. No phone number. Live chat? Bots. It said a live agent was joining - I waited. And waited. Hours passed. Nothing. They are quite literally designed to be unreachable. I genuinely believe that is intentional. Then I noticed the banner - apparently if you buy their Prime membership, you can reach someone within 120 seconds. So there I am, stranded, panicking, and I'm having to pay extra just to contact the company that caused the problem in the first place. I bought it purely to get a human on the phone!! Guess what picks up after 120 seconds? Another bot. I argued my way through it, finally got placed on hold to be connected to a live agent and after all that, they cancelled the call after one hour each time I called. No agent ever joined. Oh, and that Prime membership I was forced to buy to try to fix their mistake? Locked in for a full year. When I asked them to cancel it given everything that happened, they refused. Can you believe the audacity? Then, and this is the part that really got me - after I complained, they went into the app and changed the departure time. It now shows 14:18 in my past flights. A time never once communicated to me before or during the day of travel. So not only did they give me the wrong information and leave me completely unreachable, they then quietly altered the record afterwards. This is not a legitimate business. This is an unreliable company that takes your money, gives you wrong information, makes themselves impossible to contact by design, charges you again just for the chance to speak to a bot, locks you into a yearly subscription, and then changes the evidence when you complain. Book directly with an airline. Every single time. Learn from my mistake - never, EVERR use eDreams. It is a scam.
Datum izkušnje: 04 January, 2026