TERRIBLE Experience!!!! I recently had a very serious issue with Gotogate after a delayed flight made my connection impossible. The connection was covered, and I was told multiple times by customer service that I would be rebooked on a direct flight the next morning. That confirmation never arrived. From the afternoon until 1:30 AM, I made countless phone calls, sent emails, and used the chat. Every time, I was told “this is not the correct department” and transferred again, with no one taking responsibility. Because of this, I lost the only direct flight available and had to postpone my trip by three days, with zero support and no solution. If everything goes perfectly, you might be fine. But if anything goes wrong, you are completely on your own. I strongly recommend to never use this agency Gotogate.
Dátum skúsenosti: 20 December, 2025