Deceptive Trial Program Would Not Cancel My Order
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customer
2 reviews
US
Rated 1 out of 5 stars
Deceptive Trial Program Would Not Cancel My Order
I had a terrible experience with MAËLYS. I signed up for their "Try Before You Buy" program, thinking I’d only pay shipping, but a $200 charge was pending right after checkout. I immediately contacted them to cancel, but they refused, saying the order had already started processing even though it had not shipped yet.
I was clear that I did not authorize any charge beyond the shipping fee, and I did not want the order. They still sent it out and ignored my repeated cancellation requests. Now I’ve had to involve my bank and prepare to file complaints with the FTC and BBB just to avoid being charged for something I tried to cancel within minutes.
This was a stressful and disappointing experience. Their trial program is misleading, and customer service was unhelpful and dismissive. I would not recommend this company to anyone.