Pen not working
Firstly, delivery was excellent with this company. I was very impressed. However the pen was not priming properly and on my third dose the pen completely malfunctioned. It is not releasing any dose, I was told to send a video over to the medicine marketplace which I had done. They wanted a video showing the pen wouldn’t release liquid, which I clearly showed. Then they said it could be a user error which it is not the pen won’t even go back to 0 on the dial. They’re now asking me to return the pen, out of my own pocket. Absolutely shocking no customer care, I have been using mounjaro for several months now I know how to prime the pen and use it. They’re trying to put their malfunctioning pen down as a user error.