Gotogate ... worst experience ever I booked tickets through gotogate to Vietnam flying Vietjet. Vietjet changed my flights 3 months before the departure date. I contacted gotogate to have my flights changed, They responded 2 weeks later saying that I needed to contact the airline directly to get my tickets changed. I called them back immediately after receiving this via email. And notified them that since they are the party through which I bought the tickets they needed to arrange the flight change. Again i spent 1 hr on the phone with a customer care team who put me through to scheduling team who then requested my flight details again and my legal right to request a flight change has gone unanswered. It has been two weeks since and still i wait for my new itinerary.Again!!!! No changes were made. I received another text from Vietjet that my original flight which i was already trying to change to new dates have been changed again. Gotogate once again has done nothing for me. I called gotogate immediately and received the same response, however I asked for a refund due to the stress and anxiety this has caused me and my wife. They said all they can do is offer a credit and i should call Vietjet directly and deal with them. I have tried dealing with them multiple time but i get the same responce... use the company you booked the tickets through..... Of what value is a credit to me when the airline doesn't keep its flights on time and has made it impossible to get a visa into the country and has not responded to me or gotogate. Never, I repeat never Book anything through gotogate. Worst company I have come across in all my years of booking flights. And Never use Vietjet either. Absolute rubbish company!!!!

Date de l'expérience: 22 August, 2025