Outdated systems
Gilt canceled my orders and held my money without notice
Extremely frustrating experience. I previously placed an order using Zip and had the full amount authorized. Somehow, Gilt later released/refunded those funds and only charged me for part of the order, despite shipping the entire order. I received no notification that there was a payment issue or outstanding balance, so I had no idea anything was wrong.
Gilt then placed a hold on my account. Despite that hold, they continued allowing me to place new orders and authorize hundreds of dollars, only to cancel the entire orders—including unrelated items—without notifying me. I only discovered the cancellations by checking my order history, and my funds still haven’t been released.
To make matters worse, getting through to an actual customer service representative was a nightmare. The live chat kept routing me to a bot, making it unnecessarily difficult to even find out why my orders were being canceled.
I would have happily resolved the original balance had Gilt simply notified me. Instead, their own payment-processing and communication failures resulted in an invisible account restriction, multiple canceled orders, and my money being tied up. A completely avoidable mess and a serious loss of trust in Gilt.
Datum izkušnje: 04 September, 2026
Datum izkušnje: 04 September, 2026