Impossible to get in touch with
My 12 year old daughter loves this brand. Out of a three purchases, two have been a pain. One, I did not get because it was delivered to the wrong address. The second one Has taken four weeks and I still have not gotten it. What Frustrates me is how difficult it is to get in touch with a representative and how long they take to respond back, but even worse to resolve any issue. The worst customer service ever and the only way to get in touch with them is via email.