Big promise- and no results
I placed my order on December 15th, but by the next day, they introduced a $149 shipping limit. Despite receiving a tracking number, my order never shipped, and I had to reach out after eight days to discover this. After 29 emails and endless excuses, they still deny any real fault. It's now January 5th, and while they’ve promised a refund by January 6th, this process has been exhausting. As a regular customer, I expected better service. This ordeal makes me wonder how many others went through similar issues in December.
Dátum skúsenosti: 15 December, 2025
Dátum skúsenosti: 15 December, 2025
Odpoveď od The Distro
2026.01.06
Hi Pat,
We sincerely apologize for this experience and completely understand how frustrating and exhausting this has been, especially as a valued regular customer. The delays, miscommunication, and repeated follow-ups you’ve had to endure fall far short of the service we aim to provide, and we are truly sorry for the stress this has caused.
Please reach out to us directly at support@thedistro.net with your order number or the email associated with your account, and our team will prioritize resolving this immediately.
Your feedback is taken very seriously, and we appreciate you bringing this to our attention so we can improve and prevent similar situations in the future.
We sincerely apologize for this experience and completely understand how frustrating and exhausting this has been, especially as a valued regular customer. The delays, miscommunication, and repeated follow-ups you’ve had to endure fall far short of the service we aim to provide, and we are truly sorry for the stress this has caused.
Please reach out to us directly at support@thedistro.net with your order number or the email associated with your account, and our team will prioritize resolving this immediately.
Your feedback is taken very seriously, and we appreciate you bringing this to our attention so we can improve and prevent similar situations in the future.