Bad Business Etiquette My son saved up for a year to buy his first computer. He bought an Acer through back market and within weeks had extreme issues, It would overheat, shut off randomly, and displayed numerous other technical difficulties. We were able to return the computer and received a refund because they could not fix or replace it. Then he bought an HP Elitebook with his refund, same thing… Computer was in “fair condition”, so it came with dents and scratches…but within a few weeks, the sound stopped working, the buttons on the keyboard were sticking, it would overheat and shut down sporadically. We contacted bank market about their warranty and they refused to fix it saying that because of the dents we must have dropped it. Their customer service takes days, sometimes even a week, to respond. They eluded all responsibility and placed the blame on us as the customers. Bad business. Their customer service reps are cheeky & “nice” when they do respond but they do nothing to stand by the quality of their products and display evasive behavior when it comes to integrity. Do yourself a favor, do NOT purchase anything from their company.

अनुभव की तिथि: 03 August, 2024