A first class service for my cats!
Emily and the team at Pets By Plane were highly recommended by friends who used them last year to transport their cat to Spain.
From the moment I contacted Emily, she was friendly and reassuring about the process, legal requirements and what to expect for our three cats during their journey to Spain.
When I had the change the pick up point, Emily was very accommodating and also arranged onward delivery of our cats from the airport to our new home.
Nothing was too much trouble for her. She answered all my questions quickly and confidently, putting my mind at rest that this was the quickest and least traumatic way to bring our cats to Spain.
Every step of their journey was documented through a WhatsApp group, giving me total peace of mind about their wellbeing and happiness as they were brought to me. Photos and video updates from their drivers and the cattery in Spain were so welcomed and helped to reduce our stress as owners too.
Our three cats have all now settled happily and quickly into our new home and seem totally unfazed by their journey.
I would highly recommend Emily and the Pets By Plane team to anyone thinking of transporting their pets anywhere in the world. You won’t regret it and neither will your pets! Thank you again to Emily and the Pets By Plane team!
Date of experience: 18 February, 2026
Date of experience: 18 February, 2026
Reply from Pets by Plane
2026.04.14
Thank you, Liselle, for sharing your experience! We're thrilled to hear Emily and the team provided such excellent care and communication, ensuring a smooth journey for your cats. We appreciate your recommendation and kind words.