Stearns and Foster Doesn’t Stand Behind What They Sell My review is out of complete frustration and disappointment with Stearns and Foster and their failure to stand behind what they market as a premium product. Roughly 9 months ago, I invested over $4,000 in a Stearns and Foster Lux Estate mattress, expecting top-tier quality and long-lasting durability. Sadly, the product has not lived up to those expectations. During a recent move to a new home, one of the mattress handles ripped off — something that should never happen with a so-called “luxury” mattress. This was not caused by misuse; it was clearly a defect in the product’s construction. When I filed a warranty claim, I was shocked to learn that handles aren’t covered under Stearns and Foster’s warranty. Let that sink in: a part of the mattress that is essential for safely moving it is not even covered. That alone speaks volumes about how little confidence the manufacturer has in their own build quality. Hoping Stearns and Foster would take ownership, I reached out directly. Unfortunately, I was met with the same dismissive response I had already received from the retailer. Stearns and Foster refused to take accountability and passed the issue off to Mattress Firm’s corporate warranty department — pushing responsibility back onto the seller instead of standing behind their own product. In the end, all I was offered was a 50% credit toward a replacement — meaning I’d have to spend another $2,000 just to fix a problem caused by poor craftsmanship. That’s not a solution. That’s a slap in the face to a paying customer. As someone with over a decade of experience in retail management, I know that companies can — and should — make exceptions when a product is clearly defective. Instead, Stearns and Foster chose to hide behind the fine print rather than honor the premium image they promote. Telling a customer “we’re sorry this happened” without actually doing anything meaningful to make it right is nothing more than empty PR talk. This was my FIRST and LAST time purchasing from Stearns and Foster. A company that charges thousands for a mattress but doesn’t stand by the basic integrity of its product is not a company I will ever support again. For anyone considering a Stearns and Foster mattress — BUYER BEWARE.
Data da experiência: 25 August, 2025