DO NOT BOOK WITH THEM I had a very disappointing experience with eDreams and their “Prime” subscription. In 2025, I made a booking and was very sneakily signed up to their Prime subscription without clear consent. I called immediately to cancel, but was told this wasn’t possible. Instead, they only offered me a partial refund. I specifically asked them to cancel the renewal in advance and was told I had to call again one month before renewal. I followed their instructions and called again in February 2026 to cancel. After the call, I received a confirmation email from Opodo, which I later found out is part of the same group and uses the same contact number. Based on this, I believed everything had been properly cancelled. However, I was then charged £99.99 for renewal anyway. When I called to query this, they claimed I had never contacted them, despite me having call records as proof. They also refused to issue a refund, stating the charge was non-refundable, and only offered to cancel for the following year. This feels extremely misleading and deliberately difficult to resolve. The cancellation process is unclear, obstructive, and there is no proper way to submit evidence such as call records, as they don’t provide a direct email contact. Overall, a very frustrating experience. I would strongly advise others to be cautious when booking, especially regarding the Prime subscription.
Datum för erfarenhet: 19 March, 2026