Mis selling of product and refusal to give full refund refund I engaged with Elite Elevators in June 2025 to install their X300 model. I was quoted ₹15.5 lakh for G+2 and ₹17.5 lakh for G+3, and paid ₹50,000 to lock the price. Later, I was persuaded into paying ₹4.17 lakh for the X200 model under a “special scheme,” despite no brochures or technical details being shared. Soon after, I discovered that X200 is oil‑based and unsuitable for Delhi’s climate. I immediately refused X200 and requested to revert to X300, but was falsely told that X300 was discontinued. Later, the company’s own CRM admitted that X300 is still in production, proving misrepresentation and mis‑selling. Despite repeated requests for refund, Elite Elevators is now offering me only ₹1.37 lakh out of the ₹4.67 lakh paid — barely 25% of the total. This is unacceptable and amounts to deficiency in service, concealment of information, and harassment. I have already filed a complaint with the National Consumer Helpline (NCH) and will escalate to the Consumer Commission for full refund, interest, and compensation. Consumers deserve transparency and fairness. I urge others to be cautious when dealing with Elite Elevators. #ConsumerRights #EliteElevators #MisSelling #RefundAndCompensation

Date of experience: 01 December, 2025