3 weeks and no board yet delivered.
Ordered on 20th August. Its 4th September now and all i got is a lot of jibber jabber from Nic , condescending voluminous emails containing zero information about solutions and zero information about the estimated day of arrival of this parcel. I have asked for tracking number several times too and he just keeps avoiding the subject. In his email 4 days ago he said "...Alas I now have to wait for up to three days for a response from the couriers...". I contacted him today again and he said "...It has only been 4 days since you let me know there was a problem. You can raise a case with PayPal if you like. They will tell you the same..."
Plus a lot of condescending irrelevant jibber jabber and still no solution.
I wouldn't trust them ever again and starting to think this is a SCAM and im rising it as one with PayPal. No money no board and no answers or even a tracking number. Liars and con men if you ask me. Just trying to buy themselves more time with lies.
Datum zkušenosti: 04 September, 2025
Datum zkušenosti: 04 September, 2025
Odpověď od CoolBoard Ltd
2025.09.13
There is no point trying to reason with an abusive and unreasonable person.
There was an issue with delivery. For the first two weeks we were unaware of the issue. Once aware we then solved it as quickly as possible following the courier procedures as we must. We always replied to the customer's emails within a couple of hours until they got particularly aggressive and nasty.
We were advised NOT to give a refund because we had completed our legal obligations.
None-the-less we gave a FULL refund because we believe in giving the benefit of doubt.
We will never know exactly what happened. The customer was very forthcoming when they wanted to be, but not so when we needed information they had to get to the bottom of what really happened. We even thought we had won them around at one point, they agreed it was a courier issue and not one of our making, and agreed to take down the false comments and review, but then things turned again.
So after many hours of attempting to make the customer happy, we are out of pocket and these lies remain in public damaging our reputation and sales.
This is the first person we have felt the need to block after 19 years of supplying CoolBoard to an overwhelmingly wonderful customer base. I would not wish this customer on anyone.
We are very gratefully that nearly all CoolBoard customers are wonderful, and that when occasionally things don't go to plan, our customers are understanding and give time for solutions to be achieved.
There was an issue with delivery. For the first two weeks we were unaware of the issue. Once aware we then solved it as quickly as possible following the courier procedures as we must. We always replied to the customer's emails within a couple of hours until they got particularly aggressive and nasty.
We were advised NOT to give a refund because we had completed our legal obligations.
None-the-less we gave a FULL refund because we believe in giving the benefit of doubt.
We will never know exactly what happened. The customer was very forthcoming when they wanted to be, but not so when we needed information they had to get to the bottom of what really happened. We even thought we had won them around at one point, they agreed it was a courier issue and not one of our making, and agreed to take down the false comments and review, but then things turned again.
So after many hours of attempting to make the customer happy, we are out of pocket and these lies remain in public damaging our reputation and sales.
This is the first person we have felt the need to block after 19 years of supplying CoolBoard to an overwhelmingly wonderful customer base. I would not wish this customer on anyone.
We are very gratefully that nearly all CoolBoard customers are wonderful, and that when occasionally things don't go to plan, our customers are understanding and give time for solutions to be achieved.