Horrible experience
I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes.
When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.
I have sent several emails to Jess Bullard, the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.
I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.
