Beware of these scammer!!!
I really didn't want to leave this place a bad review especially given how nice Melissa is but they left me with no option but sharing my story. I visited One Spa to get a chemical peel done on Saturday, February 5th. When I called to make an appointment I asked if they do PCA peels they said they only do VI peels. I figured why not give it a chance especially since they were giving a first time customer a 25% discount plus they were able to take me in on the same day. I did a little research and read online that VI Peels are more aggressive so my expectations were set HIGH since I've never done a VI Peel before. I needed to get a peel urgently because I did not want to peel on Valentine's weekend. When I went in for my appointment there were no customers which was already alarming. I let it go because the place was so gorgeous and clean. I also loved how warm and hospitable Melissa was. Melissa answered my questions to the best of her ability but when it came to the peel she kept referencing the brochure which made me feel like she doesn't do peels all the time. She emphasized the importance of the post care kit but when I asked her what the steps are to make sure I fully understood she had to read it a few times and it was still hard to understand. Luckily when I went home I realized the "day" steps are on the top and "night" steps are on the bottom for each day. It honestly felt like this isn't something she does all the time. Maybe her expertise is injectables or lasers? The actual process of the peel took 10 mins. I'm used to my estheticians doing a little more, at least they put some vitamin c/retinol cream or serum at the end. First of all I barely peeled, I'm on Day 5 and do not feel like I got a peel. Online it says sometimes patients won't peel but I find it hard to believe because I usually peel EVERY time I get a peel done, even with the lighter ones. Yesterday I got a call and email from Brittany. I briefly shared my experience with her and she told me I should've downloaded the app (which no one told me about). She heard me out and promised she would check in the next day because she wants to track my progress. Did she call or email today? Never heard from her again. However, the lack of peeling became less concerning when I started to feel a sharp burn on the side of my mouth. Every time I would open my mouth and eat it was painful. The cut on the side of the mouth was not only painful but looked really gross and inflamed. I have never had anything like this on my mouth and I had a strong feeling it was due to the peel being done super close to my mouth area.
Update on 2/14 - Sal checked in with me via email (never shared his title or role). He apologized for what happened to me. Initially I was relieved and thought after sharing my traumatic experience and how the esthetician's negligence led to ruining my Valentine's Day and canceling a video shoot I had for work he would honor a refund. However, all the empathy stopped as soon as I requested a refund. He denied it and strong armed me into coming back in to do a "skin analysis." I told him that's not what I want right now, I need to seek medical attention for this cut and I will let no one at One Spa near my face ever again. He told me it's their policy and I should know better since I signed waivers.
Update 2/19: I went to a REAL dermatologist where they diagnosed the problem properly and told me that this cut is inflamed and infected. I am now on antibiotics for 7 days and using a topical cream. The first question the dermatologist asked me when I saw her was, "When they did the peel that close to your mouth at One Spa did they put any vaseline around your lips?" I said no. That's when I knew everything I shared about my experience was validated.
The best part? When I told One Spa I studied Marketing and I will share my story through word of mouth they told me I'm threatening them.
For those reading this review, do you really want to go to a spa that treats their customers like this?