My case with Fintiba is a nightmare
The email got the same profile name so don’t say you can’t reach me or locate my case
This is a continuation of my earlier reviews on this profile — same blocked account, same case. Please refer to my previous review here for the order and ticket references; I'm not repeating them since this platform doesn't allow sharing that kind of detail directly in a review.
I submitted full, certified Source of Funds documentation as requested, with sworn translations, exactly as instructed. Support ticket has been open with no substantive resolution. When compliance finally sent a specific document request, I answered it in full — and the reply that came back did not reference my existing ticket at all. Instead, a brand new ticket was opened, with a blank subject line and a blank greeting. No case reference, no acknowledgment that anything I submitted was received.
I have tried the support chatbot (no access to my account, cannot route to compliance), phone (contradictory answers to the same question on separate calls), and email — only automated replies across both tickets.
I understand Source of Funds verification is a mandatory, lawful process and I am not disputing that. What I am disputing is a support system that cannot keep its own tickets connected to the same case, leaving a customer effectively unlocatable without repeating everything from scratch.
I would like someone to actually connect my open tickets to this same case and give me a real update.
Дата на преживяване: 16 September, 2026
Дата на преживяване: 16 September, 2026