Do NOT order from this company!!!
I rarely leave reviews, but my experience with Jade McKenzie has been nothing less than horrible and frustrating. I felt compelled to warn others of their conduct and dishonesty.
I placed an order at the beginning of March this year. It is now May and I still do not have anything. I had to reach out to them 4 to 6 weeks after I placed my order to even get an update on what was happening. I was told that two of the items I ordered were out of stock and those would be refunded , and the other item would be shipped that week. First of all, I'm not sure how they can be out of stock on something that was in stock when I ordered it. Needless to say, there have been multiple email exchanges since this time and I have been told multiple things. I have asked for a confirmation number or transaction number for when the refund was issued and they sent me a screenshot that said the three items I ordered were restocked and I was refunded. This screenshot did not even have a date on when the refund transaction occurred. I have asked for that information as well and have not received a response back at all.
Previously, I had experienced terrible customer service with Jade Mackenzie and swore that I would never order from them again. Then recently I came across what seem to be a sincere apology from the owner concerning their business model and poor customer service, so I thought I would give them another try. Never again. I will also spread this message to anybody that I know that intends to order from them. Save yourself the headache and go with a company that actually delivers on its promises—and your package.