Awful experience
Just furious about the way the charge the fees while reservation. Not visible at all you think that you pay the price they indicate. I thought I was on the website of the hotel. They really make you think that and when you receive your confirmation, they charge you 50$ for a reservation of 117 euros. It is fast half the price !!!! Never seen that before. After contacting the customer support, I have just received apologies and immediately a confirmation of full payment yo the hotel do that I cannot get any refund for cancellation. No resolution even suggested by the customer service. They do what they want and do not care about your complaint. Will definitely speak to hotel representatives about this unfair transactions.