Avoid
AVOID THIS COMPANY — PREDATORY SUBSCRIPTION PRACTICES
I was automatically enrolled into a subscription and then they started taking money from my bank account via direct debit, despite me never knowingly authorising them to do this.
I don’t use their website. I don’t use their service. I received absolutely no benefit from the subscription. Yet when I contacted them and asked for a refund, they refused — over a measly amount of money that they can clearly see relates to a completely inactive account.
Their response was essentially to hide behind their terms and conditions. I couldn’t care less if the authorisation is buried on page 1,567 of some lengthy agreement. Automatically enrolling customers into recurring payments and then refusing a refund when the service hasn’t been used is an appalling way to treat customers.
This feels like a subscription trap designed to make money from people who don’t realise they’ve been enrolled in ongoing payments.
I’ve now permanently deleted my account.
I would strongly recommend staying away from this company. If this is how they treat customers over a small refund, I wouldn’t trust them with anything larger.
Zero respect for the customer, zero willingness to resolve a straightforward issue, and absolutely no reason for me to ever use this company again.
Kokemuksen päivämäärä: 31 August, 2026
Kokemuksen päivämäärä: 31 August, 2026