Fraudulent fees with nonresponsive customer support
I have traveled extensively visiting 100+ countries, I can't recall a time I have experienced more predatory billing practices.
To start, their advertised, upfront price was an obvious "hook", only to discover that the $49/person was actually $160/person, because of taxes, fees and port expenses. While this was highly offputting, it was at least fairly disclosed prior to booking. And I still booked, but with a highly negative experience.
Now after I take the cruise, I am charged $136.25 to my surprise, given my purchases were $4.25. I didn't receive an invoice with itemized charges. Instead I had to call to inquire about the charges, and I'm informed these are legit charges for 1. service and 2. fuel supplement. I'm informed that these are disclosed in the booking invoice 'Other important appliaple terms and conditions', under sub section link 'Onboard charges'.
These are obvious practices to hide their full charges from the customer. Shame on them. No clear mention they would do this and they don't even invoice them. I'm sure most customers are unaware not only because they don't properly disclose, but also because it is not common practice to charge post-trip in this way.
I contacted their customer service 6 times over 6 months without reply.
BBB has rated them F.
تاريخ الخبرة: 20 December, 2024
تاريخ الخبرة: 20 December, 2024