Disingenuous
After receiving all of the artwork, they will refuse to speak to you or give you any guidance. Only after receiving a $1000 did I have digital access to review the artwork. Despite countless efforts to speak to somebody their protocol mandates only written generic communication until you pay your money. Every response was a “canned” robotic piece of information, and was very unhelpful. They hold the artwork as hostage until you pay a great deal of money. The artwork was thrown together, despite the instructions that I followed to keep it organized. I had to spend hours re-organizing, and trying to figure out how to edit the book. Two weeks after the books were shipped to me. I finally spoke to a human being who is very unhelpful. I expressed my frustration and concerns and their response was a $25 gift certificate for a future purchase.