Unexpected subscription charge after a small trial payment – Be careful!
I paid a small amount to create just one AI video on OpenGen.ai. Five days later, I was shocked to discover that the company had charged my bank card 639 CZK for a monthly subscription.
I had no intention of purchasing a monthly subscription and did not realize that my small trial payment would automatically turn into a recurring paid plan.
I immediately cancelled the subscription and contacted customer support requesting a refund. All 2,000 monthly credits remained completely unused.
Despite this, customer support refused to refund my money, simply referring to their Terms & Conditions and claiming that subscription payments are non-refundable.
I find this approach to billing extremely disappointing.
I believe recurring subscription charges should be communicated clearly and prominently before payment, so customers fully understand what they are agreeing to.
My advice: Be extremely careful when purchasing a trial on this website. Check the subscription terms and automatic renewal conditions before entering your card details.
I am very disappointed with this experience and the company's refusal to reconsider my refund request.
Dato for erfaring: 28 October, 2026
Dato for erfaring: 28 October, 2026