Fraudulent Billing, terrible experience Horrible experience with their billing - to the point of being fraudulent. My insurance would pay them via check through my HRA account. First, they refused to update their mailing address with BCBS so the checks would go to a mailbox that they claim they didn't check regularly. Then I would call and tell them there were checks waiting there and they would finally go look. Then they would cash the check and refuse to post it to my account balance; instead, still insisting that I owed them money. They only dropped the charges and paused sending my bills to collections when I provided written emails and check images showing that they had been paid and cashed the checks. Their billing department refuses to call back when they say they will, will not follow up email communication as instructed, and refuses to work with most insurance companies efficiently. This whole scenario above happened more than once. I will never, ever, book an appointment with them again. Aside from the billing problems, their providers would often miss appointments, I would call and the front desk would be unable to tell me why my video would not connect, their technology dropped often and the sound was messed up. The whole outfit was unprofessional. I wish I could give less than 1 star. STAY AWAY.

Tapasztalat dátuma: 02 April, 2025