WARNING - CAN NEVER CANCEL SUBSCRIPTION!! WARNING: Our Costly and Frustrating Experience with eDreams Prime Subscription I am writing this to share our personal experience so that others can make an informed decision before signing up. My wife and I subscribed to eDreams Prime in 2023. Initially, it worked well and we genuinely believed we were saving money on flights. Based on that early experience, we were happy customers. However, in early 2024 our travel plans reduced significantly, and we decided to cancel the subscription before renewal. That’s when the problems began. It was not possible to cancel the Prime subscription directly through the app or online account. The only option was to call customer service. After our card was charged in February 2024, we immediately contacted them. It took multiple calls and transfers before we finally reached an agent who agreed - reluctantly - to refund the charge and issue a credit. We repeatedly asked for confirmation that the subscription itself would be cancelled. We were told it would be processed within three days. Three days later, the account was still active. We called again. We were told the same thing: “It will be cancelled in three days.” This cycle repeated several times. It is now February 2026, and we are still being charged annually. Each time we call, we are told it is against policy to issue a refund and that the subscription will be cancelled within three days. Yet the charges continue. We have now had to block the bank card associated with the subscription to prevent further charges. In our experience, cancelling the Prime subscription has been extremely difficult and frustrating. The inability to cancel online, repeated assurances that cancellation would be processed, and continued charges despite multiple requests have left us deeply disappointed. Based on our experience, we strongly advise others to think very carefully before signing up for eDreams Prime. What initially appeared to be savings has turned into an ongoing and exhausting battle just to stop recurring charges. We CANNOT recommend this service!
Kogemuse kuupäev: 20 February, 2026