Ahmad

Ahmad

Saudská Arábia
1
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Review of Zenhotels.com
Ahmad
Ahmad 2025.11.02
     
No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement.
Dátum skúsenosti: 27 October, 2025
No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement. No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement.
Užitočné Nahlásiť
Odpoveď od Zenhotels.com 2025.11.10
Hi Ahmad, we're sorry to hear about your experience. Please send us your booking number so we can review this issue further and work towards a resolution for you. Thank you for bringing this to our attention.