Ahmad

Ahmad

Arábia Saudita
1
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Revisão de Zenhotels.com
Ahmad
Ahmad 2025.11.02
     
No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement.
Data da experiência: 27 October, 2025
No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement. No refund when they have wrong information Watch out for this company. I used to book from them but when I once again booked a hotel, which in their website was written that it was a four star hotel, and I arrived to the hotel just to see that it was a one star hotel. When showing zenhotels all proof of this, they denied a refund, even though they made has faulty information. This is false advertisement.
Útil Relatório
Responder a partir de Zenhotels.com 2025.11.10
Hi Ahmad, we're sorry to hear about your experience. Please send us your booking number so we can review this issue further and work towards a resolution for you. Thank you for bringing this to our attention.