Great sales people. Terrible follow up.
We purchased our home from the Weatherford location. Our salesman was very easy to communicate. They handled all the financing and the closing was very smooth. The home delivery was smooth as was the leveling. There was some lack of communication with the contractors; we did not know when they were coming, they just showed up. But that’s OK because they did their job well.
My husband has connected all of the utilities himself, as well as the air-conditioning.
Now that we are ready for the final walk-through and underpinning, I find out that the Weatherford location was sold, and the people we were working with are now gone.
We were instructed to contact the Tyler office to finish our home project. They’ve been very hard to work with. Almost 0 communication. I have to reach out three times in order to receive even one response. Every time I call, Samantha is not available or I get voicemail. I’ve been working for six weeks now to get our underpinning and the final walk-through. At this point, we just want a refund for the underpinning and we will do it ourselves.
I reached out regarding the underpinning on 11/24. I was told that the company was 2 to 3 weeks behind.
Today is 12/30. This is still not been resolved.
I will update when/if it is resolved.
अनुभव की तिथि: 30 December, 2025
अनुभव की तिथि: 30 December, 2025
Republic Homes, LLC से उत्तर दें
2025.12.30
Dear Margaret,
Thank you for your feedback. We truly appreciate your thoughts and apologize for the challenges you have faced. We take all concerns seriously and would appreciate the opportunity to resolve this. Please contact customer service for further assistance.
Republic Homes (homeinfo@republic-homes.com)
Thank you for your feedback. We truly appreciate your thoughts and apologize for the challenges you have faced. We take all concerns seriously and would appreciate the opportunity to resolve this. Please contact customer service for further assistance.
Republic Homes (homeinfo@republic-homes.com)