poor communication
I ordered new garage doors around June 24th and was told the expected turnaround time would be 4–6 weeks. Based on that commitment, I placed the order expecting the doors to be delivered within a reasonable time frame.
When I called last week to check on the progress, I was told the doors would ship on August 21st. Today, August 31st, I called again and was told the shipping date has now been pushed back to September 11th.
What is especially frustrating is that I have had to call repeatedly to get updates. If there are delays, the company should be communicating with the customer rather than making the customer chase them down for information.
I understand that delays can happen, but going from a promised 4–6 week time frame to potentially nearly 12 weeks is extremely disappointing. The changing dates and lack of proactive communication have completely changed my opinion of this company.
Based on my experience, I would NOT recommend this company to anyone looking for new garage doors. There are too many unanswered questions, too many delays, and not enough communication. I hope they eventually deliver the doors, but at this point, I cannot say that I am satisfied with the service I have received.
Christopher Vacante
Datum iskustva: 31 August, 2026
Datum iskustva: 31 August, 2026