Darien Bathalter

Darien Bathalter

Statele Unite ale Americii
1
Recenzii
0
Useful
Revizuirea EZCare Clinic
Darien Bathalter
Darien Bathalter 2025.05.09
     
Disappointing experience. Unresponsive and zero flexibility. Disappointing experience. Unresponsive and zero flexibility. I was genuinely hopeful when I turned to MedVidi for support managing my ADHD. I came to them during a very challenging season in my life: caring full-time for my medically complex child, balancing family responsibilities, and trying to stay afloat with work and school, all while managing severe symptoms. Unfortunately, the care I received did not meet even basic expectations. My initial appointment lasted only ***8 minutes*** (See attached photo conformation from my correspondance). I voiced concern about the prescribed medication, requested an alternative, and was ignored. Follow-up attempts were met with generic replies, a strict no-refund policy, and ultimately an offer for another appointment long after I'd already sought better care elsewhere. Throughout this process, I remained respectful and persistent. I documented everything. I made it clear that I wasn’t seeking compensation beyond what I paid, just a fair and human response to a poor clinical experience. Instead, I encountered a company culture that appears to prioritize rigid policy over patient care. Zero-exception refund policies are not a marker of professionalism. They’re a red flag especially when services are unsatisfactory or misaligned with patient needs. After exhausting all support channels, I reached out directly to MedVidi’s executive leadership through LinkedIn and other professional platforms, including their CEO, CTO, CMO, and COO. I have yet to receive any acknowledgment. I will be posting the full transcript of my correspondence with MedVidi’s support team, to ensure transparency for other prospective patients. I sincerely hope management takes this opportunity to reflect and reach out. Until then, I cannot recommend MedVidi, and I urge anyone seeking truly patient-centered mental healthcare to look elsewhere.
Disappointing experience. Unresponsive and zero flexibility. Disappointing experience. Unresponsive and zero flexibility. I was genuinely hopeful when I turned to MedVidi for support managing my ADHD. I came to them during a very challenging season in my life: caring full-time for my medically complex child, balancing family responsibilities, and trying to stay afloat with work and school, all while managing severe symptoms. Unfortunately, the care I received did not meet even basic expectations. My initial appointment lasted only ***8 minutes*** (See attached photo conformation from my correspondance). I voiced concern about the prescribed medication, requested an alternative, and was ignored. Follow-up attempts were met with generic replies, a strict no-refund policy, and ultimately an offer for another appointment long after I'd already sought better care elsewhere. Throughout this process, I remained respectful and persistent. I documented everything. I made it clear that I wasn’t seeking compensation beyond what I paid, just a fair and human response to a poor clinical experience. Instead, I encountered a company culture that appears to prioritize rigid policy over patient care. Zero-exception refund policies are not a marker of professionalism. They’re a red flag especially when services are unsatisfactory or misaligned with patient needs. After exhausting all support channels, I reached out directly to MedVidi’s executive leadership through LinkedIn and other professional platforms, including their CEO, CTO, CMO, and COO. I have yet to receive any acknowledgment. I will be posting the full transcript of my correspondence with MedVidi’s support team, to ensure transparency for other prospective patients. I sincerely hope management takes this opportunity to reflect and reach out. Until then, I cannot recommend MedVidi, and I urge anyone seeking truly patient-centered mental healthcare to look elsewhere.
Useful Raport
Răspuns de la EZCare Clinic 2025.11.20
Hi Darien Bathalter,

We’re sorry to hear about your experience. This review appears to be from some time ago, and we want to assure you that we’ve made significant improvements since then to ensure better communication and appointment handling. Unfortunately, we are unable to locate your file in our system, but we’d like to look into this further and assist you directly. Please reach out to us at help@medvidi.com with your full name, phone number, and email so we can investigate and make things right. Your feedback helps us continue improving the care and service we provide.

Regards,
Janet|| Medvidi Support Team,