Worst mattress ever!
Buyer Beware: Stearns & Foster Does Not Stand Behind Their Products
I purchased the Stearns & Foster Estate Firm Pillow Top mattress less than seven months ago, expecting a premium product and premium support. What I received instead was a deeply disappointing experience that I feel obligated to warn other consumers about.
The mattress developed a tear in the cover—a defect I discovered while changing bedding. This was not due to misuse or abuse. The mattress has been protected since day one by a 5-inch thick topper, so it has not been exposed to friction, weight, or wear beyond normal, responsible use. Despite this, Stearns & Foster refuses to repair, replace, or stand behind the damage.
Even worse than the denial itself is how the company handled the issue:
• No one from their executive team has responded to my direct outreach—despite my repeated messages.
• The few staff who do respond have been patronizing, dismissive, and robotic in their communication.
• They refused to offer any advice or guidance when I asked how to prevent the tear from worsening.
• Their repeated refrain is that because the damage “doesn’t affect structural support,” it’s not covered. That’s a loophole, not a warranty.
Let me be clear: this is not a luxury product and this is not a company that believes in customer care. Once they make the sale, your chances of getting any meaningful help are over.
If a cover tear on a luxury mattress within 7 months of purchase isn’t considered a quality defect, what does that say about the materials used? Or about how little faith they have in their own craftsmanship?
I feel cheated, and I would never purchase from Stearns & Foster again. If you’re considering one of their products, proceed with extreme caution.
Matthew