Not a "Smart" Choice Decided to order some motorised blinds from this company, as I was looking for blinds to add to my Smart Home system. The one thing this company and its staff is not is ‘Smart’ Ordered 3 blinds and despite the order screen showing they would be made within 3 days; it was a week before they were despatched. The account page on their website gave no indication as to the status of the order, and in fact even today, over 2 weeks later, it is still showing “in production”. Was never kept up to date with progress and had to call them on a number of occasions to get the tracking number. The blinds arrived, but once more astonished to find no fitting instructions on how to pair the blinds to the remote. Had to call again and was sent the instructions. Set a day aside to fit and connect the blinds, but despite numerous attempts could not pair the blinds to the remote. Called again and was told that “the motors are new, and we have not been trained on how they are set up” and to call the manufactures help number and they could probably help me. Did that, but got the same response that they could not help as they were not trained. Suggested I download the ‘help me app, which I did but that also failed to work. Eventually called Motorised Blinds again and someone said they would talk me through the process, using I suspect a prompt sheet. Imagine my astonishment to discover that the instructions I had been sent were WRONG, and I had been wasting over a day & half of my time!! Following more telephone call and emails I have now come to the conclusion that 2 of the blinds are defective, whilst one I have managed to get working. They have now asked for a video of me trying to set up the blinds (I am convinced because they think I don’t know what I am doing) which I have done. Waiting for a response, but now seriously considering Legal action to get a refund and to seek compensation for all the wasted time. They say “Buyer beware” – has to be that in the case of this company.
Datum för erfarenhet: 16 May, 2025