This company deserves ZERO stars. I would not recommend PHI to anyone looking for a feasibility study. This is the company chose by my mortgage broker. Using this company was absolutely the worst decision ever made. I was told by the associate assigned to manage the study my mortgage company was just trying to "sluff me off" "they will tell you what they want to hear". On a conference call the associated admitted to saying it because he was never asked the question I asked him before. Instead of saying "let me find out orI am not sure", he chose to say my mortgage company was trying to "sluff me off". My mortgage person had a conversation with the OWNER of PHI about the situation and I was told to expect a call from Peter. I got the call from Peter to answer any questions I might have. I didn't have any. I wanted to discuss the treatment I received from his employee. He went on to tell me most commonly asked questions have answers on his website. His wife is not in the industry and she was able to understand the answers. I know how long he has been in business, how many states he does business in, how many employees he has, how long the person I was dealing with for my study has been employed by PHI, etc. I again pressed to talk about the comments of his employee and he said he hadn't hear about a problem. He 100% absolutely did - my mortgage company had a conversation with him and I later found out my realtor had a conversation with him. I respectfully asked for a partial refund for the awful experience we had during this journey. He said if he found anyone on his team did anything wrong he would see if anything was warranted. Peter owns a consumer based business. He as well as his team should handle situations with compassion and empathy. When you have an upset customer the last thing you want to hear is how long someone has been in business, how long the specified employee has been with the company and in how many states he does business. It is irrelevant at that point. The actions of his employee and I have now come to understand is a direct reflection of the poor leadership of the owner of the company
Date de l'expérience: 04 February, 2026