Horrible Company Review of LA Carpet - DO NOT USE THIS COMPANY If I could give zero stars, I would. LA Carpet completely butchered our master bathroom remodel, and the entire experience was a nightmare from start to finish. The quality of work was embarrassingly poor, the communication was nonexistent, and when I reached out repeatedly to have their mistakes corrected, they ignored and ghosted me entirely. Here's just a glimpse of what we went through: The shower control was installed in the wrong place, even after clear instructions -- permanently ruining the layout. The shower tile was covered in grout haze, which I spent hours scrubbing myself because no one from LA Carpet would take responsibility. The shower door doesn't even close properly, and the plastic trim is already falling apart. The shower grout is already missing in several areas, only weeks after completion. The bathroom floor was supposed to be leveled -- I had to fight them just to get it done, and it's still not level. There's a Sharpie mark left on the tile, glue residue, and caulking smeared all over the floor and trim. The baseboards move, weren't caulked or leveled, and the drywall was left with holes, uneven texture, and sloppy finishing. Even the metal trim in the shower isn't straight -- it's visibly crooked and not at 90° angles as agreed upon. There is a section of discolored tile The electrical outlet was installed too deep in the wall and you couldn't put a faceplate on it. To make matters worse, their crew left trash around the house and yard for weeks until I demanded it be removed. I had to personally fix many of their mistakes out of pocket and spend hours cleaning up their mess. When I sent a detailed list with photos and requested a resolution, customer service completely ignored me. They never followed up, never apologized, and never sent anyone to correct their errors. It's been nothing but silence since. This company should not be in business. Their craftsmanship is amateur at best, their contractors are careless, and their management clearly doesn't care once they have your money. Save yourself the headache, time, and stress -- do NOT hire LA Carpet for any remodeling project. I wouldn't trust them to tile a doghouse, let alone a master bathroom. Update: They responded to this review saying its the wrong company. It absolutely isn't. I and other reviews confirming the same... with their HR staff of 1, Hortencia have ignored my messages for months. Would be nice if they responded to my 6 months of emails as fast as they reply to a negative review. HORRIBLE COMPANY DO NOT USE EVER. I would encourage anyone else that has had a bad experience with this company to also file a review with the Better Business Bureau. Let's try to get this company shut down so they can't rip off anyone else. Shame on you LA Carpet.

अनुभव की तिथि: 05 October, 2025